Zafiro Tropic

We took a photo shoot with Inma and Paquita on the beach - super professional and so much fun! Lovely pictures!!!! I can really recommend you to do this! Good hotel; clean, lovely buffet with so much to choose from! Good activities and great location. Anna, Johan, Adam & Viktor (Sweden)

I have just returned from 7 nights at this hotel. We are a party of 6 (5 adults and a 2 year old) so we booked a 2 bed appt on a self catering basis. I always write detailed and honest reviews. Before we arrived 2 months prior to our arrival i sent the hotel an email of a few small requests, one very important one being to face the garden as i wanted a quieter room having the baby with us, and secondly this holiday was to celebrate a 60th birthday so if we could have the best room they have it would be great or a free upgrade if available would be even better. They said they would try their best. I followed this up with an email 1 week prior to arriving which they did not respond to, so after 3 days i chased and they sent a one liner back - i would have expected something a tad more politer! Check-In process At check in i was welcomed by a lovely lady with a smile on her face. She explained everything in detail which was great. Before she allocated us our room i asked her if she had seen the special requests, and then some old looking man with fluffy which hair (didn't catch his name) hovered around her and spoke in Spanish about our room allocation which i found very rude. He then said we have the best room, which i knew was a load of rubbish. Once he left, she then advised she would arrange for a cake and champagne to be sent to the room the following day for the birthday celebration - this was never done can i just add which annoyed me somewhat as its not something i asked for, its something she told me she would do! The Room Our room was ready so we made our way over to room 2108 which is on floor 2 (of 3) in block 2 - away from the main hotel. We didn't realise and were not informed of this, but the apartments do not have lifts so we had to carry our 4x20kg suitcases and pushchair up 2 flights of stairs - not ideal in the slightest! We were welcomed by no air con in 34 degree heat and screaming kids. I realised we had been allocated a pool view which i specifically did not asked for, as from 9am to 7pm all you hear is screaming kids - not ideal if you want an afternoon nap or have a baby who has naps! I called reception immediately about the air con as i new nothing would be done about the room. An engineer was sent within 30 mins and fixed it - he is so lovely and friendly. Just be warned, its the old style air con so if you have a window or door open in the slightest it wont work. The apartment was modern but VERY basic. Bedroom 1 has ample storage, a queen size bed, no mirror and not its own air con controller so you share the controller with that in the living room. Bedroom 2 has 2 single beds pushed together, a mirror and ample storage. Kitchen was very small and the 4 chairs don't fit around the table, 2 cooking rings although 1 wasn't working properly, a microwave, cutlery, crockery and a few pans. Living room does not have a sofa bed. It has a small sofa which sleeps 1 and a single pull out bed under it which was extremely uncomfortable and not as expected, which sleeps another. Housekeeping Absolutely awful and a big reason why i have given 3 stars. They do not clean at all. Sheets not changed etc. All the do is make beds and change the towels. Nothing more. They provide a dustpan and brush in the room. I swept everyday. On days 2 i was fed up of dirt in my feet and i was shocked that housekeeping and been and "cleaned" just 1 hour before i did. The amount of dirt that i swept up was disgusting so i called reception and i asked for a manager to come to the room immediately. A lovely polite stand in manager came and apologised and agreed its not good enough. The next day we came back and saw 5 pieces of fruit in a bowl as an apology - that disgusted me! They didn't even top up the shower gel without us having to tell them to! General Info If you walk 2 mins from the hotel you will be inundated with Spar's. Lidl is a 10 min walk and very cheap. Don't use the on site shop its very overpriced. 5 min walk to the beach so great location and close to the Marina too so lots of lovely places to eat. Beach is beautiful. Per sun bed its EUR 6.50. The Hotel They tie bands on your wrists which are fab as these are your room keys. They can also be scanned when you buy anything on site from the Hotel or the shop in the hotel. I wouldn't recommend using the shop in the lobby unless you need to as its VERY overpriced. Loads of activities that a free all day everyday which is fanastic. 5 pools and indoor facilities also. Sunbeds are always an issue. From 7am people hog sunbeds and put their towels down. Thankfully we arent keen on staying around pools but they 2 days we did want to, there was not a free bed in site. Adults only area is lovely with 25 or so Balinese beds and under 18's are not allowed.Be warned, people hog these also! Pool towels are only available to change 3 times a week beween 10 and 12. Overall i can happily say i would not return to this hotel. Staff arent particularly friendly, especially the old looking man with white fluffy hair at reception. He was down right rude! Housekeeping was abysmal.