Els Pins Resort & Spa

Just back from a week's stay at Els Pins Resort and Spa. On arrival our first impressions were great but we did find there are areas for improvement: Positives: - The hotel itself, reception areas and rooms are nicely decorated and modern - The shower is amazing - Fairly good location, not too far to walk to san antonio and the water taxi is only a 5 min walk away (3euros each way) - Reception staff were helpful and provided a nice welcome with glass of cava on arrival - We were half board and could swap to having lunch from dinner which suited us much better - We booked a garden view room but actually got a room with a semi-seaview which was lovely - 5min walk to great beach with multiple bars with good music and drinks - restaurants, shops and bars nearby - sitting area at the back of the hotel had a lovely view - clean room and communal areas - reasonably priced drinks (except for water which was €2.50 per bottle - best to get from the shop and ask for ice) - bar snacks were good (only had once but were reasonably priced and tasty) - fresh bread in restaurant was lovely - could get self service non-alcoholic and alcoholic free drink with meal Negatives: - Food - lack of choice/variety, tailored to spanish clients with little variety for other nationalities, hot breakfast choice was poor, no show cooking - noticed hot meat being cooked then put on top of the old food. Due to this we always went out for dinner and swapped to lunch on most days as there are nice restaurants in the bay and san antonio - Drinks - bar staff favoured spanish clients even if you were the first there - Aircon was difficult to manage - need to get the technique right to close door at right speed to work, not sure if this was just our room - As with other reviews the music by the pool is shocking on inadequate speakers for the area covered. Always crackling and varies from high and low pitch many times in one song. Music changes from one genre to the next with no thought put in. This completely lets the pool area down and we ended up only by the pool twice in the week due to this. - Entertainment staff - some appeared not to really know what they are doing, everything in spanish, occasionally translated in to english using a shocking microphone which you couldn't understand through the speakers. Didn't watch the shows but saw snippets and looked awful and imagine these would all be in spanish as well - 10 euro deposit for towel, as with other reviews at 4 star should be included - concrete on building still unpainted which let the look down - the fridge was awful wouldn't keep anything cold. Overall the hotel has the potential to be amazing. We think that they should try to concentrate on being either an adults only hotel with a good vibe or a family hotel with good entertainment as they seem to be struggling to manage both and unable to provide either well. More food choice would be much better even just a few more options to go with breakfast and my salad would have been good.

This hotel doesn’t deserve the 4 star rating. Me and my friends went for a girly weeks holiday. We paid half board. We went down for dinner at lunch time, the lady behind the desk let us through no problem. Me and my friends began to get our lunch when a man came up to us and said we were inappropriately dressed and should leave immediately. Our outfits were not inappropriate at all. We were covered up and did not understand why they were saying this considering other guests in the hotel were wearing bikini tops and we also came for breakfast wearing shorts and a bikini top. We unfortunately had to leave our meal and we went else where. If this is hotel policy why did the lady at the desk let us in? All the guests and staff in the hotel stared, we felt embarrassed and humiliated. Before they told us to leave we felt very uncomfortable as the staff were commenting and staring. The food was also very poor. Not a good variety, the same every day. The cleaning services were also poor as the room was not cleaned every day as explained. They cleaners would come at an odd time around 16:00-17:00 when we were in the room getting ready. The staff at the pool bar were very rude and wouldn’t acknowledge us. We understand we were a bunch of girls on a girl holiday however we are very respectful around the hotel and by the pool. Despite this being very negative I have to say the lifeguard and reps were amazing and so lovely. They made us feel involved and welcomed, something that the other staff did not do. Overall me and my friends would not stay at this hotel again.

Had the most amazing holiday at Els Pins. Travelled as a couple for our first holiday together and the staff couldn’t do enough for us, everyone is super friendly and always willing to help with any questions. Lara was really lovely on the front desk. The hotel itself is fantastic, can’t fault it. The rooms are nice and modern and the walk in shower is amazing!! Loads of space in the room, full length mirror and loads of lighting. Only thing that we said could be added is a small kettle for tea and coffee facilities in the room. It’s in a nice quiet area but easy enough to walk round in to San Antonio or you can get a water taxi for 3 euro just down the road. Breakfast was 10/10 some really good choices and really nice food. Eggs were cooked perfectly every day and even had some strange choices like douphinous potatoes and mozzarella dippers, would be good to add these to the dinner menu too! Only ate once at the hotel in the evening, if you’re looking for somewhere to venture out to eat I would 100% recommend es violette, it’s just on the beach front in front of San Remo hotel by the water taxi. Amazing food and great prices! We travelled with TUI and booked the sounds of sunset trip, would really recommend this one. It was one of the best trips we’ve done! We would definitely return to Els pins, the hotel was absolutely spotless at all times, parking always available at 10 Euro a day and just generally lovely. Didn’t spend much time around the pool area but we did spend a couple hours at the bottom small pool as this was much quieter and it was very pleasant. Also, make sure you visit reggae beach which is a 5 minute walk around the corner from the hotel, lovely little place with great cocktails and good vibes! Thanks for an amazing holiday Els Pins :)