Els Pins Resort & Spa

We had a lovely stay here. It is one of the cleanest hotels that I’ve ever been too. The cleaners are so efficient and our room, as well as public areas, were always sparkling. The main reception staff, in particular Vincente, were friendly and willing to help. We had cava on arrival and Vincente was helpful pointing out good places and beaches to visit. We were even given umbrellas when it rained on one of the days. Check in and check out was easy. The main restaurant staff were also friendly. The staff around the pool bar were OK and made nice drinks but could perhaps be more friendly and welcoming. The spa was lovely and we enjoyed a day spent there. The pools were all quite cold but fine once you got in. The music around the pool is OK too but definitely could be improved. Music is mostly in Spanish but that’s Ok in Spain. It’s just the speakers are awful and music changes volume continuously so I think the hotel need to invest in a new speaker and microphone. The entertainment team weren’t amazing either and hardly spoke any English so ignored us around the pool and only invited Spanish people to come and join in the entertainment. The translations on the microphone were also inconsistent as some days they spoke English and some days they didn’t. We joined in on a table tennis tournament one day and it was awkward because it was all in Spanish so we were unsure on what we were doing. This is understandable in a small Spanish hotel but English people visit this hotel using travel agencies like TUI and Thomas Cook so needs improving. The hotel is by the sea and you can get to Reggae Reggae Beach by turning left at the bottom of the hotel and walking next to the sea or right for a few more beaches and water sports. In a good location with good shop across road and within walking distance of San Antonio main strip but also quiet Port Des Torrent. We hardly ate in the hotel as we didn’t enjoy the food but we don’t like eating at the hotel anyway so I’m sure the food is fine.

Wow, I loved this hotel so much, very luxurious with stunning views. The interior is very stylish and super clean. Very good location away from the super busy party area. Amazing food. Very friendly staff too. I had an amazing massage too at the spa :) The rooms have sound proof walls which is a massive bonus. Pool is very luxorious. I would definitely stay here again next year :)

Excellent place, probably the cleanest hotel I've ever been to. Nice location, many restaurants, car/scooter rentals around (the cheapest is right across the street - 25 eur/day for a 110cc scooter). Walk to the seaside of "azuLine Hotel Mar Amantis" to find the ferry across San Antonio bay in every 30 mins for 3 euros/person. Reception/staff: nice staff, they spoke English, Spanish, Italian, German as I could hear... I don't know why people complained about staff, I only spoke to them in English and there was no problem whatsoever. If you're nice to them they're going to be nice to you I guess. Room: clean, modern, minimalist design. Mind you the bathroom/toilet is behind a glass wall, which is not completely obscured, so only stay with someone you're comfortable with in the same room. Good air conditioning, you can't hear the airco working while the room is cool. Same for the minibar, finally a place where the minibar fridge is quiet! Breakfast: good selection of food, plenty of things to choose from. Omelets (ham&cheese) and pancakes (empty) are ready-made so you just pick it up, no need to queue. For pancakes Nutella is available, which is a nice touch. Coffee is good, fruit juices have a good selection but don't expect fresh juices. Pool: saltwater pool(one large, two smaller), sunbeds and umbrellas are free unless you want the big double-beds, which cost 10eur/day. The pool is of very nice temperature and super-clean too. Pool area can have a bit too much splashed water around, but that's the worst thing I can say to be honest. You can get a pool towel for 10 euros which you get back when you hand it in. I like the 2 eur charge upon replacement too, it's a good "green" initiative. If you're with Thomas Cook you'll get some free replacement rings upon checkin (2/week). I will definitely come back to this place!