Els Pins Resort & Spa

We are here for a family holiday at the moment. We’ve been here a week already but have found the night life in and around the hotel not great for children. The hotel entertainment is not in English, I could have cried for my 5year old daughter who looked completely lost when trying to join in with the entertainment team who could not/did not communicate with her because they couldn’t speak her language. They seem to go all out for the other children who spoke the same language which made me feel very uncomfortable watching her try to fit in with the crowd. We total understand we are in different country but feel they should cater for us too. The children’s entertainment looked amazing but we could not understand any of it unfortunately. Such a shame as this is what had sold the holiday to us. I wouldn’t recommend this hotel as a family friendly hotel as TUI are advertising. The hotel itself is lovely. The staff here are all very welcoming. The hotel is so so clean, our room has been cleaned out daily with fresh linen and towels. Hair dryer provided in the room along with small hair wash, shower wash, shower cap, comb, file and soap etc. We have even been given a iron. We rang down to reception and one was brought within 5mins. Pool is clean and is cleaned daily, we see them working hard every morning from our balcony. Pool bar is nice and so is the food served there-hot dogs according to my daughter (fussy eater). Drinks from the bad also spot on! We are half board and can not say a bad word about the food. It seems to be fresh cooked each day. The only problem with the food is that you have to make sure you go for the first opening of the buffet or else food is cold, this is buffet style so we kind of expected it. Plenty of choice though with a different themed food each night. We would definitely come back though but just not with a child or children.

Air con not working on arrival. Had to keep going to reception to ask to get it fixed. They then sent us to another room. Still not working in that room and the room was uncomfortably hot. We were then told that the air con had stopped working in the whole building and that they were going to fix it. But by this stage it had been 24 hours without it so I was so fed up that i asked for a full refund and moved to another hotel. So we spent the first 24 hours of our trip just complaining about the air con and feeling hot and stressed. At least the receptionist did try to be helpful and there was no quibble when i asked for a refund but to be honest i wouldn't go back. Room was actually quite small and the decor is just really clinical. Balcony really exposed. Oh and we used the outdoor gym which was terrible. Hardly any of the equipment worked and it was just in a little marquee with the sun blasting right in so pretty uncomfortable to use. Only good thing was the huge selection of varied and delicious breakfast items.

We had a lovely stay at the els pins and the hotel is fabulous, but some improvement is needed in three areas. Entertainment Evening entertainment was poor there was was no live music such as singers and any basic fun and games was based around an Italian group of people there and nothing for the English. Most of the guests went out during the evening because there was nothing for them to do at this hotel. And there was no bar at the entertainment area which did not make any little entertainment feel inviting. Spa (12 Euros) There were no Hair dryers, Mirrors, Clothes Hooks or a Bench to put your bag on to keep dry when your changing. Which we found rather strange as this is usually a basic requirement at a spa. Especially if your paying 12 euros. Changing Room The changing room they give you down stairs when your room is either not ready or if you need to check out early is not adequate, the hotel should be providing a private room like other hotels. The room they give you is a room with a shower cubical and two toilets. And you have to leave your suitcase outside the shower cubical when showering or it will get wet, and there are also people coming in and out to use use the toilet. If you have a late flight expect to go home with wet hair as again there are no hair dryers. Plus points On the plus the hotel had amazing sea views and we always managed to find something nice to eat. The reception and dinner staff were really friendly and helpful. My partner loved you Omlettes and Pancakes at breakfast and will miss them. There were always plenty of Sunbeds and the pool side games and entertainment during the day was good. We have stayed in Ibiza four times and even though we love the hotel unless there is evening entertainment we won’t be back, As we felt there wasn’t enough in the bay to keep as occupied. Thank you for a lovely stay.