Alua Hawaii Ibiza

This is our 3 rd year staying here just come back from a weeks stay .. hotel is right on the bay with lovely views pool area is small with loungers all around it there is also sun beds on a higher level and plenty of seating around the bar which is where they do the day time games and evening entertainment.. we stayed all inclusive breakfast was good. Lunch and evening meals were not quite as much choice as it has been past couple of years drink choices were good and for us best place was the sunset lounge in the evening staff were lovely there waitress service and a d j once a week and a sax once a week playing up there .. there are bars and shops near the hotel and a water taxi outside also a bus stop that goes to Cala basa beach ... we stayed on the second floor and paid for a sea view room housekeeping was ok but only leave 2 milks and coffee so might be worth buying some as we did from the shop check the fridges as ours was not working well ... not sure we will return next year prices have gone up a lot plus on hearing that people have had upgrades to sea view and premium rooms when we have allways paid the extra money is not really fair

We have just returned from a week at this hotel. We haven't been to ibiza for over 40 years. A package with Jet 2 which as always are excellent especially for a disabled guest taking a wheelchair. The hotel itself is set at the end of the promenade which leads into San Antonio. The location is great, away from the noise of the nightlife but close enough to be able to walk out and enjoy what there is to offer. Right next to the sea so you can leave the hotel, sit on the beach and enjoy a swim. I have given this hotel an average for a lot of reasons. Whilst some of the outside space is lovely other parts are really not up to scratch. The photos of the pool are really misleading, it is small, not very easy to get into , right by the road and really isn't welcoming. The space around the pool area is clean as are all the outside spaces with plenty of chairs, beds and umbrellas. You CANNOT acess the pool or beds till 10am, the upper balcony which has lovely loungers also you CANNOT get out to . So if you want to sit outside you can only sit downstairs, Unfortunatey the pool area also has really loud music which tbh really grates. The pool bar can get really busy, they only have 2 sometimes 3 staff and it is was to busy for that. Getting around outside can be difficult but they do have ramps. It can get loud and the entertainment in the day becomes very overpowering if you don't want to join in. The rooms are very nice, not huge but all the rooms other than on one side have a sea view. The view is stunning. The cleaning of the rooms is ok, not fantastic but average. The resteraunt: has an outside area and plenty of tables but generally is very busy. The food is good and plentiful if you get in early but I did find that the later you go the less there is. I did actually feel that although there is a choice it gets repetitive. It would be nice if after lunch or dinner you could have coffee but they DONT allow that you have to go to the pool bar which actually is really annoying if its busy. We liked the piano bar in the evening, its quieter and you get waitress service. Our biggest issue was the staff. By no means all of them as some are fantastic but I can only compare to Louis hotels where ALL the staff are fantstic and can't do enough for you. This hotel unfortunately falls well below what we expect. Some are brilliant but some really need to have lessons on customer service. The are totally disinternested in the customer . Inci, Flavia, Oscar, Alfredo, Rafeal, David , Santiago H, Christoph ( last 4 are in the pool bar) were fantastic, Very happy, friendly, and accomodating. To be honest some, Angel pool bar , Jonathan in the dining room , you need to learn that customers prefer a smiling happy face. We wouldnt go back to this hotel again, its not cheap by any means but feel that ths staff let the hotel down, not all of them but enough of them to make the difference. My husband did feel that the resteraunt felt more like a canteen at times and the so called dress code for evening dining ( supposed to be smart /casual NO BEACH WEAR) unfortunately was extremely lax and to the point of non existent , especially with femae guests. If you have a dress code to dress for dinner then that shoud be adhered to and it absolutely WASN't. Even after some guests complined it still wasn't adressed. Great if you like this type of holiday but not for us.