Alua Hawaii Ibiza

Just returned from a family holiday. The location of this hotel is excellent & cannot fault the food - excellent choice and quality. Also good range of branded & local drinks available. Although limited snacks available in between meal times. Check in upon arrival poor & unwelcoming & had to wait until nearly 3 pm to check in to our room. Felt hotel more suitable for adults as insufficient facilities for children. Small swimming pools & could get busy around the pool area & most of the sun beds in the shade for a large part of the day. Evening entertainment ok - a couple of the acts good but not what you would expect from 4 * hotel. Concerns over security from beach to hotel - anyone could access - no swipe card facility in operation. Bar staff friendly & prompt service never had to queue long. Catering & cleaning staff friendly & efficient. Overall a nice resort but wouldn’t return to this hotel as a family as don’t feel has sufficient facilities for young children. More geared up for adults as had many adult only areas (sun terrace/ piano bar ) which looked very nice but couldn’t access.

The hotel would have been great, if we were not surrounded by idiots. The Irish couple on one side did nothing but scream at each other at full volume well into the night. The family above us seemed to need to rearrange the furniture by dragging it around constantly. Worst of all were the all male rooms through one wall and their friends directly across the hallway from us. Quite simply they were Neanderthals who clearly must have been trying to annoy everyone else around them - why does anyone violently slam their doors at every opportunity? The noise they made at all times of the day was unbelievable, it was bad enough that they had to belt out music at full volume before they went out (around midnight) but creating their own nightclub when they returned in the middle of the night was unforgivable. Quite simply this was a holiday ruined by the selfishness of others when we paid for a 4 star experience.

I visited hotel Hawaii for the 20th year (first time I went was age 8). We obviously love this hotel and its home from home. Everyone friendly, some staff I’ve known for years Pedro in the bar, Abby in entertainment and Antonio in the restaurant, just to name a few. All who are so welcoming and lovely. We requested a low floor as my mum or I don’t use lifts which we got. Hotel is always clean, areas are well kept. Since then new owners have taken over there have been some great changes and some not so great ones. Mainly the restaurant, it’s all down one side so gets very crowded and queues. Food wasn’t at a great standard and we were disappointed. Never very hot. Children’s choice was very limited. We found the food labels very vague, like it just said cake or tart. Doesn’t tell you what sort etc. The stir fry was labelled with the meat and noodles. I have to my 2 year old and was shocked to see peanuts in it. This is so dangerous. One of our family has a severe allergy, if it had been her eating it it could have killed her. This needs to be looked at more. Also I had a raw rib. I took a bite and was stone cold, had obviously been partially cooked then put in he fridge and the wrong tray bought out. I took it back to the chef and he immediately removed the tray. But being 6 months pregnant it was very worrying I could be eating undercooked food. Daytime entertainment was good as always and we enjoyed the games however the evening shows were disappointing. We would still return again as it holds great memories for us but sad to see our once perfect hotel slipping.