Eugenia Victoria

We found this hotel by accident about ten years ago when we were moved here during the ash cloud and what a lucky find! We have now returned twelve times. It is that good! The hotel is constantly being updated. It started with the rooms and this year it was the restaurant. We always stay on an all inclusive board basis and the food is excellent and varied wether you eat in the restaurant, around the pool bar or order from a menu in the terrace bar (at no extra cost). We are always impressed by the staff here who are very professional, friendly, helpful and do everything with a smile. When we arrived we were greeted like family members with kisses and handshakes. The animation team work so hard entertaining the guests during the day and providing some of the evening entertainment. We miss Cassandra, who has now retired, as we had a soft spot for her, however the new team are great. The professional shows this year included dancers, singers, acrobats and magicians and were of a high quality. We also enjoyed sitting in the outside bar listening to the singers and watching the guests either Ballroom Dancing or Line Dancing. The highlight of this hotel has to be the Spa which is free to guests and includes an ice room, a dry sauna, a wet sauna, the dead sea and two pools. The Eugenia is perfectly located and benefits from being close to the local bars, restaurants, shops, beach and even the famous Yumbo Centre. We’re already planning our next holiday and will returning very soon!

Took abit of a gamble booking this hotel as with it being our first all inclusive holiday, wasn't sure what to expect. Upon arrival a very thorough and kind male receptionist checked us in within 5 minutes who was very informative with information regards to meal times and facilities at the hotel and said we could use the restaurant to get a snack. Our room was very spacious and clean and better than I actually expected. Great view of the pool, we were located on the third floor in room 331. Fresh beds and towels every day and through out our stay the maid left us sweets and little personal touches to the room which I thought was really nice. Food was fantastic and plenty of choice, endless food choices and always found something to eat considering I'm a very fussy eater,even I managed! Staff couldn't have done any better for us and always smiled and very extremely helpful and friendly. The Wellness centre is an excellent bonus to the hotel and offer pure relaxation and a towel hire of €9 through the duration of your stay and you can exchange towels for €1 each time. Can also rent lockers for €5 which you get back when you hand the key in. All pools were great to use, nice and deep and quite warm, we noticed the sunbeds near the pool went quite quickly, so after reading a review on here, the Tennis court area as better for the sun all day anyway. Roof Top terrace was great and it gets very got up there, have a toilet and a hot tube to chill in but we didn't really use this facility, however gives a fantastic quiet area, a nudist area which is covered and fantastic views. The Terrace Bar was great and so myself and my partner tried the steak on the stone and the chicken and were both impressed, these are both very popular daily dishes, we could also help ourselves to the side bar where you can pour your own water, beers and soft drinks. We didn't use the pool bar over the main pool so i cant comment, butDrago bar (inside) also a nice place to sit and drink. Entertainment desperately needs updating,was very repetative and in my opinion only aimed towards the older generations staying at the hotel. Not enough outdoor seating and found ourselves sitting on the sun loungers. Top Tip: At meal times, aim for the middle time scale as peak times are very busy and you can find yourself not getting a table-there is a poster showing times to avoid for your own reference outside the restaurant. I feel every member of staff we came across at the Hotel were fantastic and did not stop, always ensured everyone was happy. The very smiley and older waitor in the Drago bar was very friendly to me snd my partner and always remembered what drink we had, i couldnt see his name to mention him bit je wore glasses with grey hair and always waved to us when he saw us.We are certainty going back next year.