Lopesan Baobab Resort

This was our seventh visit as a family of six and it's still a great hotel. Two adults and two children in a family room and the wife and myself in a double. Hotel staff are brilliant and nothing is too much trouble for them, the food is still very good as are activities for our grand children aged 5 and 8. I found the lazy river pool to be cold on this visit and even the grand children commented on it and the problem with sun beds having towels on them for hours at a time and being unused has got worse. We were in quite a small queue to book in but not enough staff on the front desk so it was a very slow booking in process and no welcome drink for the first time ever.

We have just returned from 7 days in this hotel. This hotel is definitely not 5*. We chose this hotel only a few weeks ago as our original hotel choice were working on an emergency repair to the pool and therefore were closing it. We were relieved to find an alternative hotel but I’m not sure I did enough homework or read enough reviews. This hotel is great for families with younger children. We arrived at midnight after an 11 hour delay thanks to Tui not the best start to our holiday. At least the reception staff were still there, although we did feel like a complete inconvenience,nobody helped us with our bags or showed us to our room. We were handed a map and pointed in the direction of our room. The hotel is very dark and badly lit ( I appreciate this is the theme but not exactly helpful when you are trying to navigate your way around with luggage) Our son who is eleven has autism and difficulties after having two brain surgeries, found it very unsettling. The room was okay in size but we had twin beds pushed together, I would suggest this is a twin room not a double. The next morning I returned to reception to see if we could change rooms. The receptionist was very helpful and said we could change rooms the next day, apparently not that many rooms actually have a double bed! Upgrading our room wasn’t an option until possibly Wednesday.Seeing as we were there for just one week it seemed a lot of hassle. My son had slept okay so we decided to stay put as he was settled. The beds are uncomfortable the pillows are lumpy, you can upgrade your pillow at a cost of 6 euros each per day! The safety deposit box carries a charge along with the awful wi fi service!!! My husband complained 3 days in a row and eventually was given a different password which seemed to be okay for the rest of our stay. They also deducted the cost of the WiFi from our bill. The bath robes are of poor quality no ‘room slippers’ are provided. My cleaning cloths at home are of better quality than the towels. The rooms have a sound proof issue. We opted for bed and breakfast as we like to go out in the evening thank goodness we did! This hotel definitely has a capacity issue.... Queues for almost everything in the restaurant. Most mornings after having a complete sense of humour failure my son ( as a joke) timed how long it took to get a coffee from the machine between 5 and 7 minutes!!!! You never wait that long in Costa in London! It would be very easy for them to add another coffee machine at ‘peak times’ Teaspoons also seemed to be a rarity, after asking one member of staff if he had any teaspoons his reply ‘ yes I have lots’ well where were they then??? Also lots of iPads in the restaurant playing teletubbies etc I do understand this but maybe it could be a policy they could be on silent or the children wear earphones? I believe there is a policy for men to wear long trousers in the evening.... you can get dressed up to the nines and end up listening to Iggle Piggle!!!! I have a child of my own but I did find this rather annoying. The pools and gardens are the best part of this hotel. The staff are always cleaning public areas although quite a lot of the window panes are cracked. I’m sure if you visit this hotel not in the school holidays you may have a different experience. We have very fond memories of happy holidays in Gran Canaria, we tend to visit at the same time of year as we like the climate and the fact there is no time difference, but sadly we won’t be returning to this hotel!

2nd visit to this hotel and won't be the last. It is a unique and wonderful hotel! Love the African design! Fanatstic staff, delicious food, brilliant faciltiies, great choice of daytime and evening activities and close to a fabulous beach!