Villa Romana

We were half board. Breakfast was excellent. Something for everyone, big selection of eggs, Scrambled, Fried, Boiled and omelettes. Fruit was fresh. Pancakes were fab, as were the Belgian waffles the one morning they were there. We swapped regularly between Lunch and Dinner. Honestly, if you like Pork or Veil you’re in luck because they were on almost every day, unfortunately me or my partner don’t like either. In fairness most days there were chicken nuggets, Chips, Fish fingers and Pizza which were fine. And bread was always nice and fresh. You defiantly wouldn’t go hungry. Food at the pool bar was nice. The Room was lovely, would be small for any more than two, but perfect for us. The table tennis was good! The pool tables were great and in the shade, which we loved! The pool was brilliant, as were the slides around the side, around the pool was kept very clean. Sunbeds are plentiful and I think the policy that lifeguards remove towels from unused sunbeds is excellent and proper order. Day time entertainment was good, We rarely stayed around for night-time entertainment, but when we did it seemed fine. I had read reviews on here about restaurant staff being rude, I have to say that wasn’t my experience. I found them pleasant and nice. I also noticed how rude some guests were to the restaurant staff and I thought the staff were very professional. Life guards were also lovely, as were bar staff, entertainers and cleaners. However, the reason I am removing one star is because of the receptionists. I had a few dealings with them during my stay and some of the receptionists really have an attitude problem. On my booking I had clearly requested a pool view room ( I am aware this isn’t always possible but I felt there was no harm in asking) When I asked the receptionist on check in if it was possible she told me NO, it’s only possible if its requested when booking, which I had done ? When I told her I had done; she replied NO YOU DIDN’T. When I told her I had proof she eventually offered me a room change the following day which I accepted. Another day I had an issue, I called to reception to ask for advice, the receptionist I was dealing with was lovely and helpful, BUT the receptionist that was working with her started to shout to her over me in Spanish telling her what to say to me. I can understand basic Spanish and I was horrified. I have worked in the hospitality business for years and I would NEVER treat a guest like that. The lovely receptionist I was dealing with was so clearly embarrassed too. This really brings down the atmosphere of the Hotel in my opinion. I would definitely stay here again & recommend to friends.

Hotel not worth 4stars. Woken every morning about 4.30 with noisy suitcases and trolleys going up and down the corridors. Cannot be helped but annoying getting woken everyday. Good choice 9 were empty and cold. Loads of sunbeds stacked up but nowhere to lay them as pool was always full with people saving beds. The hotel was in a good location. Rooms were cleaned daily. Although did find little things had gone missing out of room. Not a bad hotel but would only give 3stars.