Hotel Belvedere

Came here on 23rd August 2019 til 6th September 2019. 2 adults and 2 children, all in one room very small. But never stayed in it, only to go to sleep. Restaurant: staff rude, very slow with drink service, few times asked for drinks to be told wait a minute and never came back. food cold especially at Breakfast time, tables piled high with dirty plates. Had few times where food pink in middle especially chicken. Omelette sometimes gooey in middle cooked too quick and not long enough. Never any cutlery for you or cups. Maid service was excellent, rooms cleaned every day. Pool area dirty, beds all cramped together like sardines in a tin. Pool area tiles cracked and broken. Whilst we were there around the pool area had my handbag stolen with phone and wallet also makeup items in there, room pass key. We even had a witness an elderly couple. You should be able to have phone and wallet with you as we were taking pictures of our kids in the pool. And needed to buy drinks as we were not all inclusive. When confronting the Hotel Manager about the theft on Saturday 31st August 2019 mid afternoon. He replied he couldn’t speak or understand English. Then walked off! So was not even bothered! When my husband confronted the manager again he said “what! “ What! Then he replied CCTV not working outside, also was it in your room? could be staff! Also manager replied “As well as could be someone staying here as it has happened before.” Thought he couldn’t speak or understand English. Or when it suited him. We also was told CCTV in hotel cannot be checked till police arrive. About an later someone had thrown a pint glass down on the floor outside, just across from where we were robbed! The Hotel Manager came out and we heard him say check CCTV! Thought they didn’t have any outside? “Something dodgy about this place” Arrived at the police station and mentioned “Belvedere” and the officer made a noise to say it’s well known for thefts. TUI rep was fantastic! Even tried to move us, but unsuccessful, Kept us informed with everything even apologised on behalf of the Hotel Manager as he simply avoided us. But when I emailed head office at “Ohtels” he soon replied to my emails. Stating he could speak 5 languages. No thefts have ever taken place, and I should not be going round telling people. Found out CCTV was checked in hotel as the thief had just walked in and around the hotel and nothing! Which is very strange. Police never even seen CCTV so we was lied about that too! Something is not right, go to be someone who works there, or who knows the hotel and no CCTV outside. Cameras are there just not working. The Hotel Manager even said under Spanish laws we do not have to have CCTV. There is definitely a lack of security in this Hotel. I never felt safe after that, was on edge. Hotel Manager bumped into my Husband in the Restaurant and tried turning it around. He’s very rude, rushes around too much too busy about the Restaurant than anything else. I am making people aware of what is happening in this Hotel, as it is still happening. I’m on a Salou page on Facebook. Since learnt it has again happened to someone else. Only been there at the “Belvedere hotel” 4 hours. If people do not warn others. It will just be happening again and again. The hotel needs to be boycotted and they will soon get the message. I will never return to this hotel if it was FREE. Yes we were unlucky, but this can happen to anyone please be vigilant! or do the right thing and stay away!!!

We (family of 4) just got back from an 11 night half board stay at this hotel. Hotel clean, room if a little on the small size, was ok with enough storage for a family of 4. Food good, a bit repetitive but ate well most nights. Only complaint is plates are not removed from tables so you have to eat your 3 courses with dirty plates on tables. Favourite staff member was 'front of house' lady in restaurant. Breakfast, everything you needed only complaint was omelette station, only one member of staff and a massive queue most mornings. I had a disgruntled husband as he only wanted a fried egg and you had to queue in omelette queue for this (he only did it one day and gave up rest of stay). Reception staff inconsistent! We booked a taxi on our third night no problem whatsoever. When we tried to book one for rest of stay (we used a taxi twice more during our stay) we were told you could not book a taxi in advance you just had to come 10 mins before you needed one and wait. Also our check out on last day was 4.30 pm so we wanted to keep our room on. My husband and asked 3 times about this and they kept saying "try tomorrow". On our very last day he asked again to be told "no rooms available". No other options were given to us until I asked and we were told to use the spa for a shower and put our luggage in a room. All of the above are not reasons I would not return to this hotel. The absolute main reason I will not return is the pool area. I am nearly 50 years old and have been on 25+ similar holidays and I have to say this was the worst pool situation I have ever come across. I know and have experienced guest putting their towels down at crack of dawn but this was different. Not only was this happening but the people putting their towels down at crack of dawn were then not using the 'saved' sunbeds until late afternoon. This is where I think the hotel needs to step in and do more. I had read some reviews about this before I left for my holiday so decided to complain whilst on holiday and not when I got back. Absolutely nothing was done. The other problem with the pool area which I have never come across before is the set out of the beds. They are literally side by side with no space in-between. You have to climb off of your bed (if you are lucky enough to get one) at the front because there is no space either side so you are very up close and personal with other guests and smoking is allowed around the pool which is very unpleasant when you are lay right next to someone. Also towards the end of our holiday we were becoming aware that there had been a number of thefts around the pool. A family we had met had had their phone and money stolen. They complained to the manager who did absolutely nothing and didn't even acknowledge what had happened. Their TUI rep did more for them than anyone. Entertainment - our experience not great, bingo around the pool for a bottle of fizz was all that seemed to be happening or 4 foam squares that were very misguidedly advertised on the board as "wipe out". I cannot comment personally on night time entertainment as we went out of the hotel at night but other guests had told us it was poor. I picked this hotel because it was reasonably priced and as you can see from the beginning of this review most things you expect were ok and if not for the pool situation I would stay here again. The pool situation totally lets this hotel down and the hotel needs to do more in line with what other hotels are doing (strictly not opening pool area until 9 am for example, sunbeds set out differently, looking at security in some way (wristbands maybe as I was told non-guests were using the pool). All I need from my hotel on holiday is a clean room where I can shower and change, a nice pool area where I can relax and a nice selection of food at mealtimes. Unfortunately, as I have said, I definitely did not get the relaxing pool at this hotel! A few small changes as I've suggested could remedy that issue.

When we arrived at the hotel we were given a room on the 6th floor with 2 beds pushed together for myself,my husband, and our 15year old grandaughter! We complained to reception and were eventually given a room on the 1st floor with 3 beds in!!