H10 Vintage Salou

The hotel is nice enough and relatively clean in a fantastic location, which is enough for most families. However, the staff, and the entertainment staff in particular are not trained to deal with special needs children. My son is very quiet but sometimes murmurs to himself and rocks, on several occasions the entertainment staff can over and asked in very loud voices what was the matter, drawing attention to him. They, along with the lifeguards took to looking at him, talking about him (they obviously never realised I spoke Spanish) and laughing. It got so bad we stopped going to the pool and even stopped eating in the hotel (even though we had paid for breakfast and dinner for the duration of our stay), fortunately the staff in the local restaurants were much friendlier and we probably ended up having a better holiday. The management at the hotel would not come out of their office to discuss and the Thomson rep said all he could do was register a complaint as the management did not speak English and he couldn’t speak Spanish, but was then unable to do this as his tablet was not working but he was still able to book excursions for other guests.

What can I say about h10. When you walk Into the lobby you know you're in for a treat. Gorgeous. Only word. Pool at first looks small but plenty of sun beds. Rules are you can't put your towel down and walk away!!! Good rule. Bedrooms clean, air conditioning fabulous. Plenty of towels. Entertaining kids brilliant. Staff are great. Buffet, I've no complaints. Again, loads of choices. Lovely desserts. Fresh food everyday. A must in my book. Again everything spotlessly clean. The cleanliness of the pool area is second to none. Entertaining us every night with something different. We love h10. Love it.