Gran Hotel Guadalpin Banus

The highlight of my weeks stay at this hotel in June 2019 was certainly the staff - probably the most helpful and pleasant hotel team that I have ever met. The hotel its self is a little tired but not enough to put me off it. The stairs from the pool down to reception need urgent attention as I though the top step was dangerous for older people. The noise at night in the corridors happened twice during the week. Selfish guests were extremely loud after 1am and was bad enough to waken myself and my wife. I think the Hotel Management should put messages up on each floor every evening asking guests to be respectful to other guests who were sleeping. The breakfasts were very good, offering plenty of choice. I would also suggest Management review the serving of eggs operation - 3 times I had to stand in a queue for boiled eggs - eggs are prepared by one member of staff who also had to make omelets for queuing guests and well as for room service. The pool area was very clean and the pool bar service is excellent.

Spent a week here recently, great location, a 15 minute walk along the boardwalk into Puerto Banus, two excellent restaurants, food and service 5*, in fact the service and friendliness of all the staff was exemplary! Special thanks to Nicolas on Reception who was a font of information and so very helpful. The hotel to be honest is a little tired in parts, things like all the wood, and there is a lot of it, needs re staining, but you could forgive anything with the high level of everything else that was offered. Nicolas told us that the whole hotel was undergoing refurbishment, bit by bit, and we met many repeat guests that said that this was indeed happening. Little things they could improve upon; a nightly room turn down service, bottled water left in the room at night etc. To be a true 5* hotel, little touches like this are essential. However, these certainly didn't spoil a great weeks holiday and we will definitely return to this great hotel Our thanks to everyone that looked after us.