Mediterraneo Bay

Just returned from 14 night stay at this hotel and it exceeded all expectations. Recently refurbished to a high standard, exceptionally clean, choice of bars and restaurants. Food varied and something to suit everyone, including a chef on hand to discuss dietary restrictions ie. gluten free, diabetic etc. Fantastic water park for all ages which is manned by life guards. There is an abundance of sun beds and a great snack bar which proved very popular. A large pool area that wraps around the hotel, entertainment day and night. Staff friendly and helpful. Hotel right on a shingle beach and within about a 15 minute walk to shops. Will definitely be returning with my family.

Hotel is spotless, rooms are spotless, staff are pleasant, especially the animation and kids club team but they don’t speak good English, The food is the same every day with very little variety and sometimes barely warm. The night time entertainment is somewhat lacking but overall we had a nice stay.

Returned home from a family holiday in Roquetas de Mar today, staying at Mediterráneo Bay Hotel. At no point did anyone mention that it was "out of season" when we made the booking or was it advised that majority of the features on the complex, including ALL a la carte restaurants and the pool bar, would be closed. What did we pay for exactly? We chose this hotel based on its features and extras. The rooms were disgusting, not cleaned properly at all during our stay and we had 3 rooms between our party. One room had wee stains all over the floor and bidet on arrival. Another room had a spring hanging out the bed - eye level for the 1 year old toddling around. The third room had a broken chair on the balcony. I myself stood on broken glass that had been smashed the night before around the children's pool area. I had to go searching for the lifeguards and cleaners to REMIND THEM an hour after it happened that it still hasn't been cleaned up or taken care of. God forbid if it was a child who stood on it, or my own 1 year old son. The staff were rude and didn't pay any attention to any English guests - if you were Spanish they were all over you like a rash, yet they tutted and made rude, aggressive remarks to us. The waiters in the restaurant were rude and didn't seem to understand that we wanted to eat as a group - it wasn't allowed according to them and they shouted at us several times, in front of children too. My son slipped on the hotel room floor and cut above his eye. When I asked reception if they had a first aider on site, the receptionist said no, turned round and ignored me. I had to basically beg for some sort of info in order to get my 1 year old some sort of medical attention until we got back home and he could see his own Dr. My auntie slipped twice on the loose pool tiles (another child from another family had cut his knee open and needed it bandaging thanks to the loose tiles) and my brothers girlfriend cut her knee on the pool railing. It's very remote too - not a lot going on around the area and the day trips we had planned were also closed as it's out of season. Basically, it was a shambles and as it was two of the parties first time abroad (they are both 1 year olds) it put a dampener on things. Wouldn't return if you paid me.