Hotel Aquarium and Spa

This hotel is definitely not a 4 star hotel. We requested for a queen size bed but was given 2 twin beds. We had to pay extra for the use of the refrigerator, television and safe! The air conditioning system did not work well....I often woke up sweating up night and had to leave the balcony door open for cooler temperature because our room was too warm and uncomfortable. We complained about it, they said their technician have checked the air con and everything was working well. Unfortunately, we cannot change hotel because we have already fully paid the travel agency where we booked our holiday.

This was our 3rd visit to this hotel which means we must have had fantastic holidays before. Unfortunately, there have been a lot of changes since our last visit which was September last year (2018) and in our opinion the changes are not for the better. It’s a bit concerning because we are booked to go again this September so are having to change our expectations! Firstly the Spa and Gym which was always free of charge is now 3 euros pp per day, which adds up over the time, and makes it less accessible if you’re just nipping in after a day by the pool. The other major change was the dining area and the food. It’s really gone downhill, where there was so much choice before, it has vastly reduced. Very disappointing. I found that there was only fruit to eat on a morning if you wanted anything healthy. The rooms and the rest of the hotel were as lovely as ever, spotlessly clean but I think that after September we won’t be returning again, which is very sad. The transfers were terrible, which is not the hotels fault, but keep that in mind if you’re booking - we have just put a complaint in and changed the transfers from coach to taxi ( extortionate but stress free!)