Quinta Bela Sao Tiago

This was our 2nd visit and we enjoyed it just as much. The location is perfect ( apart from the last 50 yards up the hill!) with many bars and restaurants nearby to try, as well as being near all the attractions. We did several trips and were picked up at the hotel each time. The staff were lovely and helpful. The breakfast was great with lots of choice. The room was enormous ( we had a suite on the top floor) with stunning views, and was kept very clean. The pool was clean and quiet. Just a haven of tranquility. There is a piano in the bar area which my husband played a few times - he manager heard him play and the later that day we were sent a basket of fruit, honey bake and a bottle of Madeira wine. Lovely touch - thank you We will be back....

We arrived 2nd September we were told that our room had been double booked, they offered us to stay in their 5* sister hotel Quinta das Vistas with a free evening meal & a glass of house wine with our meal. We were not happy as I had booked & paid our room with a sea view in February. We were transferred free by taxi to the 5* hotel, we were given a suite which was very nice but the view from the balcony was limited view of the sea. We went for our evening meal which had a fixed starter & desert, the main meal option was meat or fish. The wine was not good. I sent 3 emails to the Quinta Bela Sao Tiago hotel expressing my grievance & great disappointment not staying in the hotel we had booked. To us the upgrade & free meal wasn't our choice. On Wednesday 5th September early evening we were offered as compensation free taxi's into town & back & a free massage. (We had to use taxi's to get to town & back) it was impossible for us to walk due to it being too steep & dangerous with no footpaths plus too far away. We accepted at first their offer then I broke down in tears as it wasn't really what we wanted. The hotel at night was dead. The supervisor then said he would ring our original hotel to see if there was a room with a sea view for us, there was. So we packed our cases we then we're transferred free by taxi to Quinta Bela Sao Tiago. We were so happy to be at our booked & chosen hotel but feel this could have been avoided. This is our first time in Madeira & due the upset has ruy our holiday. The Quinta Bela Sao Tiago is a lovely traditional hotel which I would highly recommend as long as they don't mess people about re their booked accommodation. Mixed feelings of good & bad.

I have been to this hotel three times and found the hotel and location to be very good.. We only stay on a bed and breakfast basis as there are so many fabulous restaurants close by in the old town (5 minutes walk). There is a wide variety of choice for breakfast including hot and cold options as well as fruit and cereals The pool and terrace areas have always been quiet and relaxing. The room had twin beds which provided comfort and were cleaned to a high standard on a daily basis