Hotel La Marquise

Every year I visit in Rhodes. Allways in five stars hotels. Never had such bad experience. I traveled with my wife and baby girl. I booked Superior Room with Pool View. According to the reservation the room included Two Twin and One Sofa Bed. When we arrived we told that our room upgraded. I went to see the room and instead of pool view we had main road view and the room was located in the main building, no way near the pool area. I went back to reception and ask for my 'not upgraded' room - the one that I paid for. The guy in the reception told me that there are no room left and if I want I can cancel my reservation and leave. He was walking back and forth acting like a high school gangster. So embarrassing. We had no choice but to wait to the next day and ask again for the room we booked. Over night more groups arrived and they got room no question ask. On the next day we received room near the pool. It was the smelliest and smallest room I ever stayed in. It was no way near the size of the specified reservation room. No place for Sofa, no place for anything but a bed and closet. I decided to let it be. i didn't want to waste all my vacation on argument with gangster wannabe reception guy. Beyond that, most the food is repit itself almost every day and the stuff locking very tired.

We really enjoyed our stay here, but there’s still a tiny bit of room for improvement so I’ll talk about that first. We checked in late due to our flight, so reception was very quiet. The reception staff were cordial enough but didn’t seem particularly friendly, just like they were going through motions for us as another of thousands of guest they were to deal with this season. We were told to wait in the lobby for bellboys to help show us to our room and carry our luggage, but after waiting about 15 mins no one showed up and the reception didn’t seem to care that we were stood waiting in the lobby for so long after a long flight and transfer. Never mind, we walked ourselves to our room using the map and that was that. The room was clean and nicely presented, but a couple of things were off. The tv was fixed to the wall, not able to angle so we couldn’t watch tv in bed, maybe a minor thing but did get a bit annoying. Also, there is a window from the bathroom to the bedroom, with a blind that still translucent enough to look through. Good job me and my partner have been together long enough to not be modest about such things! One other bug bear - the hairdryer is very weak and it took ages to try and my blow dry my hair. In the end I gave up and just let it air dry. The bar has very slow service, and again, the staff are polite but not particularly friendly. I understand they are busy with cocktails which take ages, but they kind of trot around taking their time, not really picking up the pace to meet the business. Table service drinks took ages to arrive, but you can’t order more than one each at a time so spent more time waiting for drinks than actually drinking anything. The entertainment was quite basic, usual hotel gimmick style tribute. Exceptions to this were the classical music duo and the abbey Rhodes Beatles tribute, who were excellent. Now on to the good stuff. The hotel is beautifully furnished and always clean. The outdoor pool was immaculate, which is an impressive feat seeing as it is a huge complex and subject to all sorts of weather and debris likely to fall in. But never seen so much as a speck of dirt in it! The food is gorgeous here. We tried all the ala cartes which were lovely but the best is the main da Vinci buffet restaurant which always had a varied choice of delicious, hot food and always well topped up. The staff in this restaurant are excellent, friendly and kept a good pace but always seemed happy and approachable. The beach is fine too, but the beach bar there isn’t included in the package so that was a bit inconvenient, but on the plus it meant that it was usually quiet down there. The sun loungers were kept clean and they were nice and comfy. We also loved the golf buggy service that transported us to and from the beach! We would definitely stay here again and would recommend it to friends and family. There is room for improvement but the hotel gives confidence that it is doing its best to meet a very high standard and I’m sure it will be one of the best hotels in Rhodes before long.