Atrium Platinum Spa & Resort

The staff here are the most customer focussed that I have perhaps have come across anywhere. I was dubious reading other reviews that "nothing was too much trouble"....but this is largely true. We stayed half board for two weeks and had a sea view room. The rooms are a good size and the ladies who clean them do an excellent job. We were on the 5th floor and had a great view of the sea. The breakfast was great and literally had everything that anyone could require. The evening meals had a large choice and were very varied. I would recommend the Lobster Night on a Thursday. This was good value I thought and a very pleasant evening. I thought that the food at the pool restaurant was a little overpriced and I thought the same for the beverages. You can get them delivered to your sun lounger through an app or you can pop into the supermarket and buy your own at a more reasonable price. The pools were a good size and the sunbeds extremely comfortable and always available. My only small gripe is that some of them are on the grass which has been worn away so you are walking on soil if you use those ones...but that's a minor point. Some people seem to feel that the pools need some attention but I think replacing a few broken tiles is really all they need to do. The entertainment wasn't great. Firstly it takes place in the bar beside reception which only holds about 50 people. Also a few of the singers were pretty terrible. We went about 5 times in total due to the lack of space. The location of the hotel isn't great (but that's not their fault). Ixia has nothing to do in it and you really need to go into Rhodes town (8 Euro by taxi each way). Really I think in view of this that the hotel should really make more of the entertainment. If you are looking for gifts then leave the hotel, turn right and you will come across The Gift House. They have a wide selection at good prices and are very friendly. Overall the hotel is very good. I've taken off a point for the entertainment. Besides that everything else was absolutely great. (Perhaps brightening up the corridors would be a bonus - they are a bit drab with very few features). I would recommend this hotel to anyone.

We booked this hotel through Jet2 Holidays and was very happy with our stay. Due to a late flight we were warmly greeted by the night team, offered a glass of champagne and had our luggage taken to our room. The room was spacious with lovely decor and bed was very comfy. The only downside was we had two single beds although being in a couple not a great issue as the beds were pushed together. The number of plugs in the room were a little sparse (Room 223) and we had to take out the kettle and TV plugs to ensure we could charge our phones. The swimming pool area was lovely and it's always nice when a hotel adopts a no sunbed saving rule. They provided us with towels and we had no rush to get a free sunbed. The bar area was nice and provided drinks all day although the only negative is no Happy Hour. I sense if they had one of these it would be even more popular. The breakfast was good, with a large variety and waiters and waitresses were always on hadn't to help. We didn't stay for an evening entertainment and this was an area which could've been slightly improved upon. The restaurants in the local area were really good and would highly recommend people to go to the Indian around the corner, very tasty and a good price, El Grecco, Da Romeo were always fantastic, just a 20min walk in the opposite direction. Cab rides to Old Rhodes Town were just over 10mins and ranged from €8-€11, reasonably cheap for a great day out. Overall this hotel was very nice, the proximity to the airport was great (20mins) and the staff were all really friendly. If we came again to Rhodes we would certainly think about staying here again!

We stayed for 2 weeks in August as a family of four in an Ambassadorial suite. This hotel is excellent. The staff are amazing throughout and the levels of service was excellent. The suite was amazing - around 2000sq ft, with two bedrooms, a living room, an office and had its own private pool overlooking the ocean, with a huge terrace with sun beds and umbrellas. The suite was ideal for us as we are typically late getting down the main pools and struggle to get a sunbed (although to be fair to the hotel they didn’t allow people to reserve sunbeds and managed them well). Service around the pool was great but also there is a shop where you can buy drinks and supplies which was both reasonably priced and a great idea. The pools are beautiful. Staff throughout the hotel are superb. You don’t have to wait at all for anything - front desk usually has at least 3 people waiting to serve you. The housekeeping staff were excellent and the room was maintained superbly. We dined in the main buffet restaurant on a half board basis and the food quality and choice was excellent. Different theme nights each night. No queuing to get in - the most we waited was about ten seconds and the staff are really attentive. The hotel as a spa and a gym - the spa had a good range of treatments - the gym was well equipped but perhaps a little small and occasionally got busy - i think they could extend into the spa reception. There is a tennis court in the hotel grounds and we used that on a number of occasions and outside of the hotel there is a bar with a crazy golf course which was fun. The hotel is a short walk from the beach across a relatively busy road (there is an underpass) - the beach is pebbly, the water is a beautiful colour but to be honest we didn’t stay down the beach other than to do some jet ski. This hotel is about relaxation and great service. Hotel entertainment is low key - occasional aerobics in the pool, and they have singers / bands on each night and they were really good but if you have teenagers who can’t entertain themselves then its probably not the best choice for you. We didn’t venture into the surrounding area much so can’t comment although we took a taxi to Rhodes Town which was 8 Euro from the taxi rank near the beach and spent a few hours wandering around the walls and shops there. In terms of improvements, this hotel was almost perfect. I think the corridors to the rooms of the hotels could benefit from carpets, pictures and some colour, they are reminiscent of an underground car park but don’t let that put you off - the rooms are nice, the orange juice from the machines at breakfast wasn’t good but the orange juice from the servers was fabulous -and occasionally you have to wait for the lift to the pools (but once you know your way around there are other lifts thats no-one uses) other than that i can’t think of anything further! Compared to the Ikos Oceania which is one of the highest rated European resort hotels by TripAdvisor guests, the service, staff and food at the Atrium was at least as good as Ikos in my opinion, the rooms at the Atrium were much nicer but there are less organised activities and the beach here is a little more remote. Both are amazing hotels. We had a fantastic holiday - thank you to all concerned and we would definitely return.