Cleopatra Classic

We have just returned from a stay at the Cleopatra Classic Hotel, and stayed in room 511 in the Annex Block. During our stay on the 1st September 2019, we checked the safe and noticed that a substantial amount of money had been taken . We immediately contacted the reception and they called the manager "Mrs Jenny". We explained the situation and that our room was completely locked and no sign of a break in. She said in a quite loud voice that no other safe key is kept in the hotel, and only the Housekeeping Staff had entered the room and for us to "Call the Cops" and go back to to our room and double check, this was said in a loud voice in the middle of reception, "Totally Unprofessional "..We checked everything and realised we had not secured the safe properly. The fact remains there was no reason why the Maid needed to go into the wardrobe where the safe was. The next day my husband visited the Manager "Mrs Jenny " and explained what had happened, she said "I don't know what to do". He told her what he wanted her to do realising we would not see our money returned. He asked for no further visits from Housekeeping and for her to interview the Maid and get back to us to which she agreed. We had no further contact with the Manager again throughout our stay, and housekeeping carried on cleaning our room.So basically the Manager did absolutely nothing about our theft.We felt totally violated as a thief was in our room daily, and the management sanctioned it. The Manager "Mrs Jenny " knows it is her responsibility for the safety and security of their guests. Anybody thinking of staying here please be aware of the Maids who clean your rooms. We will not be returning to this hotel.

1. Mosquitos were everywhere. Even at breakfast they were hovering and this made it very uncomfortable. Towels were placed on every sun bed at the crack of dawn so there was no chance getting one. Lots of blown up animals etc., everywhere around the pool.