Hotel King Minos Palace

Having stayed in many Greek hotels across a significant number of islands (3 times on Crete) we have a good handle on what makes for a great hotel and what is just plain average. We touched base in advance by email and confirmed any points that weren’t ready available on the hotel’s own or the tour operators website. All our question where responded to our satisfaction and in a helpful and professional manner. When we arrived we found that everything was much as described. No surprises, good or bad. Food was of significantly wide enough selection and was of a good quality but nothing I could say that was outstanding or made it memorable. Restaurant service was also generally good but too much was dependant on the table you had and the waiting on staff that covered the given section you could be in. If you had a window table you generally had a better experience than back in the heart of the dining area. Cleaning and maintenance staff were helpful, polite and their work was of a good standard as was displayed in the general quality of the rooms and public areas. The reception staff were knowledgeable, helpful and easy to deal with. The general feel of the hotel was good but slightly under utilised the entertainment part of the indoor bar area and the indoor bar area in itself did not appear to be being used apart from tour operator welcome meetings. The additional hotel’s facilities while good were all at a surcharge which was not hidden so we knew exactly what we were getting but some features are now becoming free as part of your stay with the majority of hotels and this could result in what is on the whole a good hotel being left behind. Some of the things that could have improved during our stay would be the available of free wi-fi, which has been standard for our previous 8 holidays elsewhere. Special dining events such as the hotel’s barbecue by the pool. This was free, in every hotel that had special dining events, that we’ve stayed at in the last 3 years. There are others but these instantly come to mind. As I said earlier there were no surprises and nothing that could be viewed as real negative. That said nothing really stood out. A solid mid-range hotel

Having travelled many times around the world we have never experienced anything like this hotel. Firstly I sent 2 e.mails requesting a seaview room (for which we had paid for). We were given a room which looked as though we were in the basement. Yes, we could see a glimpse of the sea through hedges and trees. I rang through to the reception and told them it wasn't suitable and were asked to wait until morning. When going to reception we were offered another room which was just as bad. Eventually (after waiting for about 20 minutes) we were taken to the room which was suitable. The Hotel did not cater for the English, us being a minority (mostly German) and the food was rubbish. I had an accident a couple of days in, (the lift closed as I was about to enter it) trapping my arm and cutting it badly. When reporting this to reception they gave the impression it was my own fault and were more interested in getting someone to the lift than to my cut and bruised arm. Eventually I had to ask for a bandage of which they gave me. We were not impressed at all with this hotel at all and we are not fussy people. On a lighter note, the room was clean and the best part about it were the ground staff, they were brilliant. e.g shop floor staff. As you can see we won't be going there again. A waste of £2.500p