Hotel Four Seasons

Been going here for a while now, and always amazing every time i go back :), everyone is friendly and helpful. Staf are brilliant and the food in the resturant is excellent. Rooms are very nice, worth the upgrade the the sea view rooms, will be going back again soon

My family and I recently visited Cyprus and stayed at the FS Hotel in Limassol. Its a huge property with great facilities in terms of entertainment, restaurants. In addition to the facilities the junior staff were also extremely helpful and friendly However there was a complete lack of engagement of the General Manager(Nick) and his direct reports. We did not observe the General Manager and his team walking the resort to assess how the guests. We further, experienced the lack of empathy/genuine concern from the General Manager after requesting a meeting with him and we shared the bad experience we had at the hotel i.e. primarily as a result of the poor quality of clean/fresh air in the room, which impacted our health and consequently our stay In our conversation he showed no real interest in our well being and inconvenience experience in fact would not even apologise for any apparent discomfort we may have suffered in fact he maintained a very unconsidered arrogant and defensive attitude and took zero ownership and accountability to any of the constructive feedback given. It is my view that the General Manager's lack of leadership and inability to connect with guests will negatively impact the future success of the four seasons hotel He wanted to take claim for a room upgrade during our last night and a dinner voucher, late check out. However he failed to understand that none of the above can compensate for a bad attitude and poor leadership

If I can summit up in one three words that would be "Remarkable customer service". We stayed 1 week in the Four Seasons Limassol and the place was absolutely wonderful from the beautiful well kept facilities to the cleanliness to the friendly staff to the service. They definitely exceeded my expectations. The staff in every restaurant treated us like family. Big Thank you to Geroge, Katrina, Khalid and Shlouf from the buffet restaurant and also Klementina at the beach.