Atlantica Oasis Hotel

I would recommend this hotel to all sort of travellers, the food is great, entertainment is excellent. They also have a adult only bar and pool, for the couples who want a quiet day. Rooms are well decorated and well maintained. One thing is would say that was negative would be the staff could smile alittle more in the food hall.

We were sold the Atlantica oasis hotel as a four star by tui , we went for three weeks in October 2018 , on arrival we were given a room at around midnight their time , the room was inadequate for our needs so the morning at the reps meeting we mentioned to the rep that we thought our need for a larger room had been over looked, as we only had a single wardrobe with 6 hanger and 2 bedside drawers to put our clothes in, he replied with how much stuff have you got, i said we are here for 3 Weeks and require more space , we also asked why there are no tea & coffee facilities in the room of a 4star hotel , he replied I don’t know who told you it was a 4 star because it isn’t its only a 3 star , he then said tea & Coffee facilitates are available at a cost of 3 1/2 Euros per person per day , which would have cost me 147 Euros , on asking about the safe in the room he said it was a refundable deposit from the reception , he then went on to say he would speak to the reception about changing our room , we then went to the reception & asked for the safe key , we were asked our room number he then said that will be 30 euros so I asked do we get that back when we leave and hand the key back , no he replied it is a payment not a deposit . The next day we saw the rep again who told us he had organised to get us another six coat hangers a lot of good that was , the next day when you ran the tap in the sink the smell was terrible ,we put up with it for a couple of days hoping it would stop, it didn’t so I reported it , they sent a maintenance man who solved the problem for 24 hours then it returned, i reported it to the reception again and asked them if they would change our room because it didn’t suit our needs , the changed our room to a lovely room with plenty of space , i explained this should have been done on the day after we arrived when I complained to the rep . We really enjoyed the rest of our holidays, on the other hand the first week was ruined , so tui stop selling 3 star hotels as 4 star , Had we known this was a three star we would not have booked it , we alway go alinclusive & have never had to pay for a safe key , or pay for tea & Coffee facilities.