TUI SENSATORI Atlantica Aphrodite Hills

We were sold this as a 5* golfing resort. The golf is great,but the hotel is lacking living on past reputation. During the winter season from November 1st only 2 restaurants are open,which need to be booked the day before via a booking system which opens at 10:00 am if you are unable to access the system you have little chance of getting a reservation leaving the only option the free for all buffet. The reception staff all need to be trained in customer relations as they seem too eager too blame computers for the many errors we encountered. Towels in the rooms have seen better days and the common parts look shabby.

We were on a golf tour so obviously the course was paramount in our minds and we were not disappointed !! In addition to the golf though , and thanks to the advice and assistance prior to our visit from a lady named Anna Stankowski we so enjoyed sampling the Chinese restaurant along with the buffet restaurant and it was a fantastic night , food ,wine and service was fantastic . Also i was sharing a room with my best friend who had recently been told he had cancer and again thanks to help from the hotel we were given a room inside the hotel which was very convenient for as both at that time and was a lovely room with a good view the fairway , it was a massive boost for my friend considering his situation !! I am also pleased to advise that we are both returning in April next year .

This Hotel is very capable of being a 5 star hotel but as it is run as an all inclusive package hotel it falls short. At times feeling a bit like Butlins! Yes it was half term so what did we expect! My partner and our daughter came for a break in last week of October. Airport pickup was easy and trip is only 20 mins, on arrival at Hotel we had to wait to be shown to rooms in groups after having our names called! Felt like school children, not what i have seen in any other 5 star hotel i've stayed in! We were upgraded to a family room with a pool which was very welcome, one double bedroom and 2 sofa's that we pushed together to form a bed. Room was cleanish (some rubbish left in cupboard by fridge). Housekeeping were excellent and made the sofa's into a decent bed with a mattress. The bathroom was huge and would be better split into 2 for a family room. We had a late arrival and food was a late night buffet in the Fig and Olive, it was ok - just. Next morning, and all mornings, the breakfast in the main restaurant was good, some food was warm rather than hot but it is a buffet. Make sure you go to the extremes of the restaurant or it is a bit like a canteen at school - this was even more true of the evening meals where the food was tepid, but it did taste fine and there was plenty of choice. We managed to get into some of the other restaurants on 4 evenings, booking via the App - as long as you are hovering over the book button at 10.01 you could normally get in - this system is poor and there were loads of complaints! Asian was very nice and the service was a world away from any of the others, Fig and Olive was poor, Mexican was ok. Soft drinks in all of the restaurants were on tap so tasted very watered down, but canned drinks in the room so that was another reason to stay by our own pool. The main hotel pool is a good size but unless you had your towels out at 07.30 forget it - and i'm not joking! Also the pool is not heated so it was freezing and looked dirty. Luckily our room pool was heated and nice and clean. We made use of the activities and these were great fun, archery, aquaboard, yoga outdoor cinema, etc all great.We ran around the whole villa resort on a number of days and it was a beautiful place but a bit hilly. I enquired about golf but it was very expensive at about €140 for a round! Overall we had a decent break but the overall experience falls well short of 5 star, i can only assume some reviewers have never stayed in a proper 5 star hotel, however this isn't 5 star prices at £3000 for the 3 of us for a week so I think from a value point of view it was ok. I wouldn't go back to this Hotel but may well have a Villa holiday at Aphrodite Hills in the future.