TUI SENSATORI Atlantica Aphrodite Hills

My husband and I went here for 10 days from 25th September 2019 with my disabled mother. There are loads of amazing things about this hotel, but to many issues for it to be 5*. The easiest way to explain this is to break it down. Staff: Vicky & Kostas the lifeguards are the perfect example of 5* staff, they were very friendly and always around to help around the pool. My mum was in a wheelchair and needed help getting in the pool and they became her guardian angels looking out for her all the time. The TUI reps at the guest relations desk, especially Deborah Amy and Happy, are perfect and literally on hand to help with anything and everything. Jenny and Maria in the buffet restaurant are extremely friendly and helpful too. Then you get Peggy, who works on the snack bar and show lounge. Every time you order food from her you get the wrong thing, and the 4 times we asked for a drink at the show lounge it never arrived and we had to go to the bar to get it ourself. Entertainment: The entertainment team are INCREDIBLE! Their shows had us dancing in our seats every night and they all had really good voices, especially Sarah. We were always sad on the nights they were not performing. Bars: The Sunset Bar is perfect way to relax before dinner and watch the sun set over the sea. We spent several evenings up here before and after dinner. Sadly every bar on site closes at midnight, so if you want drinks after that or to stay up past midnight you need to order several drinks at once or entertain yourself in your room. Building: Between rooms 1207 and 1215 there are about 4 spots where it looks like work has been done to the walls, but the filler is so bad it looks like a 4yr old was just let lose to paint! We had to get maintenance out twice to my mums room because the toilet flush wouldn’t work and again because the air con stopped working. Pools: If you are disabled like my mum there is only one pool you can access as it has a slope access, they other pools all have step ladder access only so you are restricted to the one pool if you can’t use steps. Food: The best food on site is at the Jasmine restaurant, it is Asian food and is pure 5* food. Sadly all the other restaurants are very low standard and not something you would expect from a 5* hotel. The worse is the Fig & Olive, it took 45 mins for our food to come and it was the worse food I have ever tasted. It says the mains come with a portion of veg, and we got two very tiny carrots and that was it. If you eat at the buffet restaurant ensure you go early otherwise the food is cold. Dress code: We had a letter delivered to our room explaining the dress code for the restaurants, which is the same as explained on the website. Men are meant to be in long trousers and shirt/polo top and closed shoes in the evenings, but they let people walk around the restaurants in vest tops and flip flops and ripped shorts without saying anything. My husband and I spent money on extra clothes specifically because of the dress code, which was a waste of time as it was not kept to in any of the restaurants and night. Overall we did enjoy our stay here, but there is a lot of work that needs doing to actually be 5* standard in my opinion. It is definitely the staff that make this place a good holiday choice rather than the place it’s self.

My partner and myself have just returned from a week at the brilliant TUI Sensatori Hotel, Aphrodite Hills Cyprus (25th of Sep until 2nd Oct ) We cannot recommend this hotel enough… Having stayed at this hotel around 3 years ago, we decided to go back ( We never normally visit the same hotel twice ! ) We knew we were looking for a holiday that allowed us to just unwind and lie next to a gorgeous pool, drink tasty cocktails and eat in wonderful restaurants – this hotel ticks all these boxes if you are looking for this type of a break. The hotel is stylish, the staff amazing ( I will get on to this in a moment…) and the food and drink options fantastic. The only small issue we had and would change if we could was the ‘booking’ system for the A LA Carte restaurants. These venues are all covered by with the All Inclusive however, you need to book… You can do this on an app or in Reception on the hotel booking machine ( I am sure staff would help if you are not tech savvy…) You are able to book 48 hours in advance, no more. Sometimes the time slots get filled up quickly and the system advises ‘no availability’ no matter how quickly you jump on and try to book… We did get this sorted as the lovely Joanne helped and although it was frustrating, we managed to get in to all the restaurants we wanted on the days / times we had hoped for. This issue was really quite minor so please don’t let it put you off, just something to be aware of… The food in each of the restaurants ( Mexican, Thai, Steak house, Mediterranean and also the buffet restaurant ) was AMAZING with the Mexican being our personal favourite. Food wise, there is literally something for everyone !!! This hotel has quite a chilled vibe and I think ‘wellbeing’ is the main aim… There are several pools and plenty of sun loungers ( no mad dash at 5am to save one at this hotel…) The rooms are very spacious. We stayed overlooking the golf course and also had a sea view. It was stunning, especially at sunset. Top tip… if you budget allows, pick a swim up room or private pool in the 5000 block. We walked past them every day and they looked amazing, If we do ever go again, we would happily book one ! We want to also give a special mention to 2 of the team members in particular… Vicky, the Life Guard and also Dragos who works at the pool bar. Vicky is one of the friendliest people we have ever met. Happy to chat to anyone and she has such a positive upbeat and motivated manner. She is hard working and so passionate about her job. Vicky really made our holiday and we were so sad to say goodbye. I wish there were more ‘Vicky’s’ in this word. Also, Dragos. Dragos is probably one of the hardest working people we have ever had the pleasure of meeting. His role is to take drinks orders from the guests around pool and deliver them right to your lounger… ( Pure bliss ! ) He does not stop from the moment he gets to work until the end of his shift. He is smart, professional and clearly takes an immense amount of pride in his work. When we booked this hotel, we actually said at the time ‘ I wonder if Dragos is still there?’ as we recalled how amazing he was on our first visit. Then we spotted him…still working there Dragos is exceptional and his work ethic is quite literally second to none. We also wish there were more people like you in the world Dragos… it would certainly run more smoothly if you were in charge !! I hope the hotel management read this and realise what a hardworking, focussed and dedicated member of staff they have in Dragos. What an amazing guy… You are lucky to have him. I think that sums up all we have to say.. .if you are looking to relax and unwind, eat great food and enjoy an extensive cocktail menu, then this is the hotel for you. It is truly wonderful and we are confident you will love it just as much as us… enjoy xx Crissy and Gary