Hotel Uvala

This is not the first time we've stayed at Uvala and on arrival there was a problem with our booking, not Uvala problem but travel agents, although not the hotel problem they rectified it within 24 hours, excellent service. The hotel itself in a great location, bus stop to the old city right outside,beach, shops, bars and restaurants 2-3 minutes walk. Food is plentiful and of a good standard and the hotel is always spotlessly clean. The biggest complement I can give the hotel is the staff, whether it be cleaners, reception area,bar and restaurant area they make you feel like the most important guest in the hotel, a point noted by other guests as well - really makes your holiday.

The hotel has two sides basically. 1) The view is breathtaking from the rooms at the seaside. I would highly recommend to pay for a seaside view room on a top floor. 2) The rooms are very oldfashioned and are outdated. For a 4star hotel, it is certainly a lot below expectations. The hotel itself (entrance, pool,..) are refurbished and live up to expectations, but the rooms are a letdown. The reception staff were friendly and helpfull, certainly Roko, who checked us in and out. There was a misunderstanding concerning some extras we had included in the reservation and were not in the room, but Roko managed to sort this out. If the owner would take the decision to bring the rooms up to modern standards, this could be an outstanding hotel! But at the moment, only the views are good (from the seaside) and the reception staff.

How anyone can leave a poor review of this hotel is beyond me! This hotel is in a great location overlooking the bay and promenade. Bars and restaurants are only a short walk away. A bus stop right outside the hotel provides easy access to the Old City of Dubrovnik which is about 20 minutes away. The staff at the hotel all speak English and were all extremely friendly and helpful. The evening meals, which was a buffet service, were all superb with a great choice for meat, fish and veggie lovers alike. Again all of the restaurant staff were attentive and pleased to help with an enthusiastic smile. The rooms are spacious and impeccably clean with balcony and virtually all with sea views. My partner took advantage of the spa facilities and the infinity pool was very cooling outside. Overall absolutely fantastic and would definitely return! Highly recommended!