Zornica Residence

Food is amazing staff couldn’t do enough it is the last week of season and due to Thomas cook liquidation the hotel was quiet. Rusi the hotel manager was brilliant upgraded our room for no reason other than being nice. Jayne my better half only drinks tia Maria despite the huge drinks range not a big seller. Within 1 hour. Teoduora went shopping as their stores had run out and bought us more. Just amazing service. I seriously suggest if you want freindly people with great attitude great food and drinks with lovely rooms come here you won’t regret it..

Just returned from a holidays with 3 friends. All female. The hotel was spotless, I do agree with an early post that sometimes dirty sheets were reused when the cleaner had been in- but we did see her mop and hover the room so it was cleaned unlike the last posters. The staff were all lovely, even the ones who didn’t speak English. I appreciate being abroad you can’t expect everyone to speak English but my only criticism would be that one night, the chef couldn’t answer whether the pasta sauce was vegetarian or not - and there was no signs up to say what was in the dish unlike most of the other food available. This resulted in a vegetarian eaten some pasta sauce with a very little amount of mince meat in it. We maybe should have got confirmation from the manager and not took the word of another English couple but I still feel this to be a valid point. Other that that, there was no faults we could find with the hotel. Good selection of cocktails and the staff in The Living Room bar were amazing, Yanny and Petya from the animation team were nothing but lovely, nice view of the pool, beautiful sunsets, close to the strip, and cheap. Bulgaria, we hope to see you again soon.

Stayed for 2 weeks at beginning of September. I cannot believe this hotel has a 4* rating or 41/2 out of 5 on Trip Advisor - it is only worthy of 3 stars. To gain extra stars, a hotel usually has to have more facilities like indoor pool, spa, gym, shop etc. The Zornica only had an outdoor pool. The staff weren't very friendly except for a couple in the bar and restaurant. We found it difficult to maintain eye contact with them, therefore, could not raise a smile or talk to them. Maybe their lack lack of English didn't help. In the restaurant, the salad bar and bread were great, however, the hot food, although good quality and varied, was never hot. Yes there was a microwave, but you cannot successfully reheat all food - especially COLD fried eggs ! Bar drinks were good except the mixers were not always balanced correctly. Rooms were comfortable and very clean. In fact in the whole hotel, cleaners were always visible even sweeping up the tiniest speck. Good to have a free safe and WIFI although this did not work very well. Got the best reception in my room. My last point is on Health & Safety issues. There were no fire evacuation notices in the rooms or corridors and I did not see any fire escape stairs on the outside of the buildings. Secondly, there is a broad sweep of walk-in steps in the swimming pool which was good but desperately needs a hand rail(s) for safety Overall, this was a cost effective holiday but would I return - probably not..