Helena Sands

I must say we had a good holiday but lots if little things i have thought about. I have tried my best to review this hotel in a fair way. I find a lot of little things frustrating.  The lovely picture that Introduces this hotel on trip advisor is the Royal Helena not the Helena Park which is at the rear, not right by the beach. I think the hotel as a very inexperienced management team which if improved, could make this a very good hotel. The food is quite good but everyday there is something that is annoying. Even the management arguing loudly with guests while we have breakfast. The best thing for us is the room. Clean and tidy and spacious. The pool is very crowded and sometimes very difficult to get a bed. Around pool could do with a good clean..lots of scum around steps..green mould  but even though reported by me and another guest nothing done for 4 days. The pool snack bar is good too. Don't be fooled by the name resort. There are two separate hotels. You cannot use the other spacious outdoor poor or the ample sun beds around it. The beach area is good but again about 10am you are lucky to find a bed and the beach bar is not connected to the all inclusive of the Helena Park so either take your drinks or pay the price at the dearer than others beach bar. I say there is no careing management. Reason being is they agree there is not enough staff in restaurant and they do nothing so getting service can be poor at times. Don't expect any drinks service at tables outside the restaurant for drinks as this is NOT provided. Unless you have the Ultra all inclusive it's local drinks only so two levels of all inclusive? Some staff work very hard but if you expect a smile or a just that friendly word it's very very rare.Service in restaurant improved after a slow start You have to Pay for professional shows so very few shows to watch.. Lazy pool man with Towel change only open for 1 hour in morning and the afternoon. Dangerous steps in pool Crazy paving around pool terrible Can't use sister hotel pool Change in staff ridiculous in restaurant..Sat in same place but rare to engage with staff. Lots of staff don't understand what we say. Down in dungeon to get cushions for bed not nice Not resort...just two separate hotels. Other one is half board so no use for all inclusive. Different level of all inclusive...ultra for better drinks not offered by Tui Doors into bar difficult to open with drinks Assistant manager strange..said he didn't like food in hotel while I chatted about suggesting the shows should be free. Mini bar not topped up. You have to go to reception for a bottle of water Walk through other hotel to get to beach...no beach bar with all inclusive Animation team try very hard but lack of any structure and very inexperienced team with no real leader. Nastya happy waitress in restaurant is a breath of fresh air.

on first arriving the hotel was exquisite looking, really blew me away, and ive have stayed in over 200 hotels worldwide and this is up with the best definatly in top 3 the rooms are large and luxurious , the baclony looked over the pool and the beach it was breath taking !, cleanliness is very very clean the food was fantastic a great selction of all foods, and always very fresh, even caviar ! the staff are extremly friendly and could not help you enough, even on my birthday they bought a cake over and a bottle of champagne , my partner asked how they knew, they told us they check all passports and if a birthday comes up they make a note, this i thought was a great touch, makes a difference in your stay the pool side is lovely and spotless, and not over crowded i cannot recommend this hotel highly enough, and a big thanks from manger staff , desk staff , waiters and cleaners, all lovely people Thank you for letting me stay !

This hotel is part of a resort complex and is located next to the beach. The hotel rooms are comfortable and spacious, nice bathrooms and balconies. The cleaning staff kept the room spotless. It also has a kettle, fridge and safe. We found the reception staff, indeed all the staff, friendly and helpful. The buffet style breakfasts and dinners were exceptional. The choice variety and quality were first class as were the waiting staff. Plenty of sun beds around the pool and on the beach. Nice beach bar too. Sunny Beach is certainly not to everyone’s taste but at this hotel you are far enough away not to be involved if that is what you want.