TUI BLUE El Dorado Seaside Suites

Uk honeymooners yes we paid a shed load for the 14 day holiday away to Mexico All inclusive Sensimar seaside suites, now yes pure beauty when we arrived....flight was ok cramped but that’s flying. We were told we have extras as honeymooners (yeah alright!!) 25% off spa treatment over 100 dollars US. 25% off a 260 dollar candlelight dinner for two. Your personal pool area for you and other premium guests (that anyone can walk up and use from all over the resort) first day and night perfect! Then down hill.. we paid to be premium with sea view balcony etc etc what we got was a glimpse of the sea and a balcony we couldn’t use for 95% of the time due to it being swamped and plagued by mosquitos. I’m not talking a couple I’m talking 100s. we asked on a few occasions to get it sorted and twice out of the 14 days we could go onto the balcony. This was mentioned to Tui reps who said they would make a note of it! Of a night all you can hear is Americans thinking they have to be loud and stand above the rest in some bars it was like a American yeeehaaa party shoot your guns around in the air ..... yes we know your American.... Next.... excursions well we booked a couple through tui and well put it this way me and my new wife was forgotten about and very nearly stranded in the middle of the jungle at night on one of them. Again tui reps where aware and offered a gesture of premium seat upgrade for half the price, so of course I say yes great let’s do it... then to say sorry there’s no availability for our flight for upgrade.... why offer it then!! So now they offer vip lounge at Cancun airport worth 78 dollars......... really Now back at Cancun airport on the way back to the Uk I’m sitting in the cheapest crapest lounge that tui could offer... torn seats dirty floor local soft drinks, dry food, soft seating area reserved.... surely for the people who are vip no???. Experience of Mexico it’s self. staff of the sensima yes incredible lovely polite couldn’t do more for you. Other than that Mexicans want a tip for everything. If they say hello they want money. Taxis wants tips yet they’re being paid to drive you... buses want tips and tend to be rude if you don’t leave one I mean it’s a tip for everything. Once out and about Mexicans can be bloody rude they will walk right into you if you don’t move first. I think tui mislead you and make it out to be amazing. Be warned Mexico is very expensive for tourists don’t ask tui reps for help they are too busy arranging their night out on the phone whilst talking to you.

We had a lovely one week holiday here and it certainly deserves 4/5 but it just misses out on a 5 mark as there were negatives. The room was spacious ( slightly dated ) but dark - please put some more lighting in somehow as it was a joke at times - especially on an evening. Our room had a garden view, which conjures up peace & quiet, but when it is above rooms with a swim up bar, there is nothing peaceful & relaxing. Certainly some very loud guests below us enjoying the combination of the two. Maybe 4 or 5 rooms use the same swim up pool & bar, but little privacy if you were staying in one of those rooms and the dividing wall between rooms was to a minimum. We didn't use our Jacuzzi in the room as there was a fault ( but we didn't mind or miss it ) but when a room above or beside used theirs, you sure knew about it due to the noise of the pump going. No one wants to see an overcrowded beach or pool area, but as previous guests have said, there is a lack of sunbeds . There are no parasols at all on the beach but a few around some of the pool areas. Apparently they don't want to spoil the look of the beach by introducing parasols but state the shade from palm trees is there. Not quite true and there certainly aren't enough beds for all paying guests. Bali beds dominate and there needs to be more individual sun loungers possibly with the pull over head shades . Golf buggies are used to transport you around the large complex, if needed. Again, back to lack of lighting ; there's low level lighting around the hotel grounds but it really isn't sufficient. So, it may look romantic on the whole, but it is slightly dangerous in areas on an evening plus not all buggies have working headlamps , which again isn't good. Many guests used torch light on their phones to help but extra lightening provided by the hotel is what is required. Food was fine to good , but can't say anything was fantastic but you do have to marvel at their catering on such a huge scale. 99% of the staff were very friendly & most helpful - our maid Martha kept the room lovely & clean and left the most wonderful folded towel displays. So 4/5 is a very fair score given to the Sensimar.