Royalton Suites Cancun Resort and Spa

Booked my stay at a very good rate at MexVax.com We arrived tired, late at night, but check inn was very quick. The staff offered great service, food and drinks were good, and had a good variety of beverages to choose from and were of good quality. One slight issue we had was the bell boy took a bit longer than expected to take our luggage to our room. Something else I disliked was the staff forcefully wanted to sell us their memberships, and were very annoying. We spoke to several guests there and seems like everyone had to endure this nuisance, whether you booked through a travel agency as we did, or directly through the hotel. In general terms it’s a good option, from a cost of services perspective.

Me and my boyfriend traveled to this resort from the 20th November- 1st December Arrival On arrival we were offered wet refreshing hand towels and a drink of choice I had a margarita and my boyfriend had a beer. The porters take care of your cases for you. On check in you are required to pay a $350 (us dollars) deposit which you will get back at the end on credit card. We didn’t have a credit card only debit card, so they wrote a note on the top of our check in page saying this and we just had to sign it. So we didn’t end up having to pay the $350. Also at check in the reception give you a $250 voucher to redeem with the concierge. Once redeeming this voucher you get a voucher book with money off the spa, romantic dinners on the beach and expensive wine. However they also try and make you sign up for a talk on time shares which is not what you first want after a 10 hour flight. They are quite pushy so you just need to say no otherwise you’ll spend half a day trapped in a room with them! Luckily I had read before we went away to avoid them! The Room We were in the luxury junior suite with a balcony and a sun set view of the lagoon. This was a fine view for us but if you do sit on the balcony you can see the main road which can be noisy at times- so if you don’t want this I’d opt for the sea view room! The room has a safe, hair dryer and a steamer (no iron or ironing board but steamer works fine). There is a mini bar in the room with coke, sprit, various beers and water and also some crisps. Everything about the hotel is on the TV such as opening times, restaurant menus and room service options. Whilst we were away it was my birthday and on the day they brought wine to the room which was a lovely touch. You can buy packages for birthdays/anniversary or any special occasions. These include various things and are various prices. The birthday one was $99 and you get a birthday banner on the door, a cake, breakfast for 4 in the room and a meet with the kids character. The Beach/ Pool The beach and pool area is lovely. They have a swim up bar and many waiters running around giving you cocktails all day long! Diamond club have there own separate pool and beach area to sit which can be seen by the blue umbrellas (there is no difference in these two pools both have swim up bars), just diamond club get a reserved area to sit! The brown umbrellas are for every other guest this can get busy if you don’t get down there early, especially if you want an umbrella. If you do try to reserve a bed and nip off to have breakfast your towel will be removed there is a no reserving policy. The hotel provides beach towels so no need to pack any! There are activities on all day which is great from aqua fitness to beach volley ball to bingo there is something for everyone! Everyday there is a bbq with something different for lunch there is also Dips pool bar which serves nachos, burgers, hot dogs, tachos etc. The Food Breakfast buffet is lovely they have stations with chefs making in front of you omelettes, pancakes, poach eggs. They have English, American, Mexican and European breakfast choices so everything you could want. They even have a vegan and gluten free section! All the other restaurants (Italian, steakhouse, Asian , Mexican and sports bar) are lovely our favourite was the Asian! When we first arrived the hotel wasn’t at full capacity so we never had to wait for a table. Once the hotel was at full capacity the wait times in restaurants were about 1 hour, and you were given a buzzer and we waited in the bar. So if you want to eat early you need to get there when the restaurants open at 6pm. If you are in diamond club you won’t have this problem as you are allowed to reserve tables. The White Party (Thursday evenings) On Thursday the hotel does a white party on level 18(rooftop pool/bar) which all guest are welcome to go to no matter if your diamond or not and all drinks are included! They have loads of performers up there my favourite were the synchronised swimmers. (Also you don’t need to wear white many people were but you don’t have too) Level 18 Level 18 has a rooftop pool and restaurant. This is exclusive to diamond club members. Normal guest can go up there in the day, however any food or drink you have you must pay for it. Location You are only about a 10 minute walk from the main nightlife strip if that’s your thing! We went to coco bongos and it was great would recommend going. (Friday and Saturday nights it’s more expensive to go than weekdays). Money Everything is in dollars and Mexican peso. So you can bring either currency! If you do go on trips they do prefer Mexican currency. Check out You have to pay a $1.33 (US Dollar) tax charge to Mexico per room every day you stay- so just remember you will have to pay this at the end. We had a lovely trip and would recommend anyone to go- some of the reviews on here did scare me as this is a new hotel but it is lovely.