Royalton Suites Cancun Resort and Spa

My husband and I spent 10 days at the resort. The resort is beautiful in a great location, we were able to walk to town at night with no problems and always felt safe. We upgraded to Diamond Club as we always do with Royalton. Our room was on the 14th floor which I believe is where all DC rooms are, however the DC lounge was off of the lobby which made no sense (you would expect it to be on the same floor as the DC rooms) and it was unmanned so there was never anyone to make drinks. This may be petty but it was aggravating because it made it harder to remember our room number...we were on the 14th floor and the number started with 11...it was 11412. Room: The room was nice and spacious, I was surprised there was no tub. I felt 3 drawers were not enough for 2 people 10 days worth of clothing. I loves the steamer instead of an iron that worked great. Housekeeping was excellent. The most disappointing part of the room was the a/c we had read reviews that said it turns off and to put a balloon up by the motion sensor to keep it on which we did. Still when we would return to the room the a/c and ceiling fan were off and it was hot and very humid/sticky. It took a long time to cool down but at night we were comfortable. Pools: I had planned to stay in the rooftop pool because it was the only adult only space however, they blared techno music so loud all day (and I love loud music normally) that I couldn't stay up there and we ended up mostly in the DC pool which was full of kids and a good amount of them were splashing and yelling without parents telling them to stop. I have a problem with baby's with diapers on in the pool I think it's disgusting actually and there were multiple everyday. The main pool was fun with a lot of activities but the water got so hot by the afternoon. Beach: We live on the beach in Florida so we don't spend a lot of time there on vacation but this time we did because it was so crystal clear and the water was refreshing especially compared to the pools. There were a few days of seaweed but for the most part it was clear. It was fun to sit and watch the parasailers going by and there is a place to rent jet skis right at the beach. There was the normal amount of vendors selling jewelry, hats, cigars etc but no one was pushy. Gym: The gym was very nice with plenty of treadmills, ellipticals and weight machines and free weights. It has a beautiful view of the ocean and was never too crowded. Food: We only ordered room service once, I ordered it from the Tv, I know they usually call within 5 minutes to confirm and they did not so I called and they did have my order and said it would be 30 minutes...it never came. If you don't get to the buffet before 10:30am you are out of luck as the buffet closes and there is no other place to eat breakfast so we ended up eating pool food for breakfast many days (were on vacation and up late we are not getting up early). They close certain restaurants during the week, I guess they rotate them for staffing. We didn't know this and ended up wanting to eat at Hunter one night when it was closed and the buffet another night when it was closed. It was easy to get a table tho even without a reservation. The food was great at every restaurant and the buffet was amazing, lots to chose from and I enjoyed the smoothies that they would make for you. Service: Excellent Everywhere, best I have ever experienced at any resort. For example: My husband and I had just returned from walking downtown it was about 9:00pm we were super hot so when we got into the a/c we sat in the first chairs in the lobby to cool down, immediately there was a young lady asking if we wanted drinks. The bartenders at the Martini bar were on spot, after serving us the very first time they knew what drinks we like and always had a fresh one before we ran out. Same at the pool, plenty of waiters walking around taking orders even at the beach. Overall this is a very nice resort and I would highly recommend it. The only reason we would not return is I prefer adult only and I was not able to get away from kids here.

Still here but having a fabulous time.. the staff goes out of there way to meet our every needs. We are with the diamond club which is worth the upgrade.. the 18 floor is a out of this world. The Sunday brunch was awesome.the staff could not do enough for you.. the drinks are plentiful.. Love all the bartenders.. they know who you are.. A big Shout out to Yazmin at Travel smart for beautiful smile and bubbly personality... Rene also was out check in guy was also outstanding.. The food was amazing we had 1 bad experiences with the Italian restaurant Grazie was not to our standards.. but everything else about this resort is sooo amazing.. shout out to all the pool guys who ran to get towels and chairs for us.. The bartenders Irwin. Equrdro... Robertro.. Edgar. Cesar upstairs on the 18 floor restaurant... was outstanding... our Butlers Eric, Mona, Randy. Could not do enough for us.. dinner reservations was made for us. Got special pillows... we will be back for sure... The hotel is 5 star for sure... our room was 1133-2 ocean view. Was amazing.. have nothing negative to say about this place. See you again in March...