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    Riu Palace Peninsula

    OOOOO Plus

    InCancun, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

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    Based on 6536 reviews

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    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    This big, luxury hotel wins favour for its beachfront setting and great choice of restaurants.

    The Riu Palace Peninsula is in Cancun’s Hotel Zone, about a five-minute drive from downtown Cancun. Right outside, you’ve got white sands and turquoise waters, and there’s a stretch exclusively for guests.

    There are four pools, one with a swim-up bar. And dining is a real highlight, with a steakhouse and Japanese among the options. You can expect fresh, contemporary decor throughout.

    • Rooms: 562
    • Lifts: 6
    • Buildings: 4
    • Floors: 17
    TRAVELIFE CERTIFIED

    This hotel meets global standards on how it's protecting the environment, looking after staff and supporting the local community.

    Things you'll love

    • 24-hour All Inclusive
    • On the beach
    • Close to resort centre
    • Free Wi-Fi
    • Perfect for your wedding day

    Location

    Fly Long Haul With TUI

    • Direct flights from 7 UK airports
    • Fly on the spacious new Dreamliner
    • Experience quieter, jetlag-busting flights
    • Enjoy complimentary meals accompanied by your choice of wine
    • Upgrade to Premium Club for additional benefits
    • UK airport lounge access for Premium Club guests

    Platinum

    Holidays in premium hotels

    • 4T and 5T hotels
    • Minimum 4/5 Trip Advisor score
    • Luxury properties
    • 20kg luggage allowance with TUI

    Find out more about Platinum »

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Option of à la carte dining. Selected local-brand alcohol, soft drinks, tea and coffee. In-room drinks optic with branded premium spirits. Snacks at set times.

    Facilities

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      accommodationData.facilities
    • 4 outdoor pools

      You really are spoilt for choice when it comes to the pool scene as there's 4 to choose from, one of which comes with a swim-up bar. Surrounded by a sun terrace and plenty of loungers and parasols if you'd like to lie back and soak up the sun.

    • Buffet restaurant

      For breakfast, lunch and dinner head to the main restaurant Las Olas, where you can dine indoors or outside on the terrace. With special themed evenings 3 times a week and on-the-spot cooking stations where you can watch dishes being prepared in front of you.

    • Riu evening programme

      There's plenty to keep you entertained with a variety of shows and live music held daily.

    Rooms

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    • Junior Suite with Sea View and Balcony or Terrace

      These sea-view junior suites come with a lounge, Wi-Fi, satellite TV, a coffee maker, hydromassage bath, an iron and ironing board. There's also an in-room drinks optic – meaning you’ll have your very own branded premium spirits on tap in your room. The drinks can vary, but usually include brands such as Smirnoff, Bacardi and Jose Cuervo. These suites are located in the main building.

    • Suite with Sea View, Balcony or Terrace and Jacuzzi

      These sea-view suites come with a Jacuzzi® on the balcony or terrace, plus a hydromassage bath in bathroom. You'll also have a king-size bed, satellite TV, Wi-Fi, air-con, a coffee maker, 24-hour room service, an iron and ironing board. On top of this, there's an in-room drinks optic – meaning you’ll have your very own branded premium spirits on tap in your room. The drinks can vary, but usually include brands such as Smirnoff, Bacardi and Jose Cuervo.

    Absolutely amazing!
    18 Sep , 2019 maisienicholson12345
    Fantastic hotel.. one of my best holidays yet! Clean, amazing food & staff! Really fun and just all round perfect! The staff are very helpful and the buffet restaurant has lots to choose from! The swimming pools & entertainment are also amazing!
    Ten is not too much!!!
    18 Sep , 2019 Mila G
    Ten is not too much!!! Outstanding hotel, Best Customer Service Ever! Amazing vacation!!! This was our 10th visit to Riu Palace Peninsula. We loved this place! The resort is so comfortable, classy and most importantly the service is outstanding! From the moment we got out from the car and have been hugged and welcomed by concierge Alex to the next minute meeting at the guest service by Marieli Barrera, we felt we are back to “Home Sweet Home.”This hotel is definitely 5 stars. The rooms, Are spotless and the cleaners do such an amazing job in preparing the guest rooms. It is a great feeling to come back to the room after a day of fun to a lovely clean room with towels art. The room staff made sure we were treated special. Rose pedals, choc strawberries etc Food The food was great in all of the restaurants, the buffet had a massive choice of hot, cold and multinational foods so there was always something to suit even the pickiest of eaters. The food on the beach was served in the afternoon and was also excellent and being right there by the pool, where you could go back many times throughout the afternoon so you didn’t have to sit down and eat you could get a snack whether it be a steak, chicken or nachos or anything else a cocktail possibly right on your lounge chair by the pool. People thoroughly enjoyed the swim up bar and it selection. The lobby bar and coffee shop were our favorites and the selection of drinks for people and coffee was endless. I don't drink alcohol so having a great coffee cafe in the resort was the best ever, amazing! The entertainment, Staff was phenomenal; we couldn't fault them at all! At lunchtime Carlos found the time to eat with us at the buffet and chat about the shows and what would happen during the day by swimming pool. We enjoyed every single moment of the hotel experience. We spoke to Carlos nearly every night prior to the show in the lobby and he was super friendly, as were all of the others we spoke to. They work all day doing activities around the pool, then go on to take part in the night time shows too. The effort they put in is amazing and deserves huge amounts of credit for this! Night time shows were all amazing, they never done a step wrong and the singers all had great voices. They have a different show each night so there is a good variety! What an absoultlutley outstanding team! They involve you when you want but are happy for you to relax if that's what you want. Pools The resort has 4 swimming pools and 3 of them are Olympic size! A great choice of pool areas for the kids and adults. At the party pool where they have several fun games throughout the day that are a blast, fun, and a pleasure to watch. We found the party pool to be a great source of entertainment, with a party atmosphere and lots of activities. I definitely enjoyed and loved exercising and being at the adult pool, where people never were without a cocktail in hand! We are beach people and spend a lot of time at one of two beaches. One is completely covered with sand, but we preferred another, this one prior to getting in the water has a couple rocky areas but nothing that required us to wear water shoes and the water is so clear we would see our toes. We found everyone so kind and we made a great Cancun family during our stay. We will only be staying here in Riu Palace Peninsula Cancun in the future, and already reserved our next visit in November of this year 2019. Every single member of staff can give credit to themselves and the Mexican people, some of the hardest workers and friendliest people I have come across from anywhere in the world. I would like to say especial thanks to Marieli Barrera, Claudia Perez, Javier Francisco and all of workers for such an unforgettable experience. We see you again on 14th of November!
    Perfect first holiday to Mexico!
    17 Sep , 2019 candywhite1982, 186460
    I have just returned from a wonderful two week stay at the Palace Peninsula, where the weather was beautiful and good times were had! Rooms- We stayed in a jacuzzi suite, room 707 and had fantastic views of the beach and Cancun. These rooms are really spacious and the jacuzzi is a nice bit of extra luxury. Cannot fault the maid services either. Each room has sea views, the higher floor the better! From what I saw of the Adults only section I didn’t like it, it’s not something I would pay extra for. Food & Drink - The food options are endless, I preferred eating in the Buffet restaurant though as I’m fussy and there is something for everyone here! Nice bbq by the pool at 12 every day. They will cater for any allergy or preferences by request here, so don’t be afraid to ask at mealtimes. We did the kitchen tour and everything behind the scenes is spotless! The catering staff are all trained and follow strict procedures front and back of house. The variety of drinks again is endless and if you want a particular brand ask for it, else you’ll get the local brands. We brought our own keep cool cups from Amazon and they refilled these no problems. Hotel & Beach - The beach is stunning, clear water and white sand. There is no major sea grass issue here, any small amount that has been washed up is swiftly moved at first light. Although on our last day (7th) it had increased slightly during the day? On the beach is a little hut where you can hire snorkel gear for no charge. There are plenty of loungers at the beach and by the pools, no need to get up early and reserve one! The pools could do with a bit of TLC as they’re looking a little tired with missing tiles. The hotel is spotlessly clean and everything is close by. Grounds are well kept too. I didn’t know there was a toilet at the beach bar! I spent a few days trekking back up to the main building from the beach before I found it, tucked away on the side of the bar! Entertainment- The entertainment could be improved around the pool of a day. Compared to other RIU hotels this was a little disappointing. Perhaps start the day with the RIU dance and introduction to the team at 10am. Evening entertainment was ok, I especially enjoyed the Silent Disco and 45 acts in 45 Minutes show. Camila always came to say hello and Alexis was lovely too! These two stood out for me! Waiter services - Pool/beach and restaurant service I can’t fault, Felix, Marcelo, Poncho and Max are super! However the evening bar staff are hit and miss, either really good or really bad. Lorena is one of the excellent ones in the theatre of an evening. Excursions & Transport- TUI excursions are pricey here and can be booked cheaper with Scuba Caribe. we only went to Coco Bongo through TUI and it was a great night but next time I’d book this directly with the entertainment team as TUI didn’t provide transportation so there was no benefit in using them. The ferry to Isla Mujeres is 5 mins away and next to the hotel so you don’t need to go on an excursion if you’re happy to go it alone. Outside the hotel are bus stops where you can jump on/off for 12 peso/$1. The R1 & R2 are every couple of minutes and service the whole of the hotel zone and more! They run 24 hours. Don’t bother paying taxi prices. Tell the driver where you want to get off and he’ll let you know. We used buses to La Isla Mall, Merkado 28, Coco Bongo’s and Walmart. We also had a wonderful meal at ‘Thai’ in Cancun where the La Isla Mall is, reception can book this for you or the TUI Rep. Don’t forget repellent! I ran out on my last few days and I got bitten so make sure you use it. Tipping - I generally gave $1 bills here and there, for good service, but not all the time. It’s not expected at all! All in all I would recommend the hotel and will return in the future! We made friends and memories that will last a lifetime! Thanks RIU for yet another fantastic holiday ❤️
    Review for Riu Palace Peninsula
    17 Sep , 2019 CherylWalls
    We have a wonderful time! The hotel is super clean. All of the employees are very friendly and helpful! We will definitely be back! The only complaint we have is that the pools should be open later. They are beautiful all lit up at night and it would be nice to take a night swim. Maybe at least until 9 or 10 pm.
    AMAZING!!!! BEST HOLIDAY!!!
    17 Sep , 2019 lozpop123, 190919
    What can I say, wow!!!! Myself and my partner cane here in May 2019 we loved it that much we have re-booked again for May 2020. We never go back to the same place never mind the same hotel but I could not fault ANYTHING on this holiday. 2 weeks just wasn’t enough. Everybody was so lovely with or without having a tip. Of course the little tips go a long way to them so we would do our best each day which they were so grateful for. The views were unreal as was the food, drinks, service etc. The room was always clean and tidy when we got back and I must add... I left pandora and gucci jewellery out and NOTHING was taken! Nothing! It was all neatly put beside my bed. I couldn’t believe it. I cannot wait to come back. The only downfall, I just wish it was sooner! Massive mention to Diego too! That man works so hard and never once was anything too much hassle. Go and see him at the main bar at night in the reception. See you again soon!
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    Special Assistance

    This property is generally suitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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