Riu Caribe

After being up for25 houres i put the fan on in my room only for it to start banging, switching it off tbe motor was still banging inside the casing, so had to switch all the elec off, it vwas hot and only gotv5 hours sleep. Air con keep cutting out, only had air con for 3 night out of seven. Told reception 3 times that the sensor on the patio door wasn't working ad tbe wires were hangin out only to be told it takes a couple of hours, ye but not 14 hours. They put a new one on 2 days before i was going home. The last 2 days of my honey moon i was ill and had to stop in bed, now looking back it could have been the birds as the food was not coverd.

Me and my partner came this hotel to celebrate our 10 year anniversary. The rooms were great, set to a high standard, but don’t feel as though it was 5 star as I feel 5 star sets very high expectations. These rooms were just nice and normal. When we booked, TUI asked us was it for a special occasion so we said yes and told them. A few days after we arrived we received a bottle of tequila with the price still on and a little box of cute sweets. I would of expected a bottle of champagne or something more celebratory. But this weren't a big deal anyway, we still have the unopened bottle of tequila. The breckfast service of a morning in the Buffett was outstanding. Couldn’t of faulted the staff working in such a busy environment being so cheerful and attentive. The pool area was fabulous too as there is always activities on keeping it alive and fun. Staff try to get everyone involved too. Our favourite restaurant was the steak house by the pool area. We went here on our first night and was served by a lovely man called Salmon. He was very attentive and kept the wine coming and coming, we was never short of a refill. Salmon built great rapport with us and told us he usually works in the buffet of a night time. The following night we went to the Chinese restaurant as this is our favourite food and we wernt too please with this one. The food options were very limited although it was a buffet. We expected it to be a menu with fresh food rather than this. There was no music on to set a nice scene so alls you could here was the clanging of knifes and forks. The waiter asked would we like some water so we said yes then waited for a request to offer wine but we didn’t get one. Soon as we ate our meal we left and didn’t go back. The next night we decided to go an see salmon as we knew he was in the buffet and he put the Chinese restaurant to shame. The buffet was a mixed buffet offering a variety of foods deserts and drinks. Couldn’t of faulted it atall it was beautiful. We saw salmon again who recognised us straight away and even remembered my name which I thought was fantastic giving the amount of people he must serve per day and night! Again he was very attentive , ensured our plates were gona when needed and our wine was topped up. We went here many times to be served by Salmon. We watched the night time entertainment which was also wonderful. The bar was great aswell as the atmosphere! Also most nights they would have a little stand in the foyer with a different themed type of drinks freshly made, dressed up in different outfits to match the theme, we loved this! The beach service was great too! I done beach Zumba twice! The main thing which really disappointed me and which I wouldn’t of expected from a 5 star hotel was.. Little did I know my boyfriend was planning to propose to me, and had chosen the hotels beautiful beach to do it on. One day he went to the reception and asked if they knew were he could get candles from, as there was abit of a language barrier , he was making proposal gestures letting them know he was wanting to propose. They said they have a wedding planner and gave the name ( I can’t remember what it was now I should of wrote this review straight after ). They asked him to come back at 12 o’clock when she was in. So he came back as asked to and when he got the reception another receptionist had no idea who the person was who he was referring to. He had been given the wrong name. When they eventually realised what he wanted , they said oh no she’s gone on her lunch , come back at such a time. So he came back to me again, while I still had no idea what he was doing as he kept making up wierd excuses. He went back again for the 3rd time and they said she had gone home. From this he got really annoyed as this was not a 5 star service , giving it was such an important time in our lives also deciding to do it at this beautiful hotel, he would of thought to be treated a lot better! After this he decided to sack off the romantic gesture he had in mind and ended up proposing at the end of the week on the beach just me and him around 7am when the sun was setting. This was still beautiful, but after he told me the mess around he had with the hotel and the lovely idea he had in mind, I could hell but feel angry that they ruined that and didn’t try to help or recommend anything. Even speak to the wedding planner and arrange a quick chat! So this was my main thing that let me down about this hotel! Again shout out to Salmon! He was great and definitely deserves some kind of recognition from the hotel. We’re going back to Mexico next year and we may look to stay in another Rui, wouldn’t mind coming back to this one but as more Ruis are 5 star, I will be trying them to hope the service is achually fully 5 star standards.

Myself and my partner are currently staying here we arrived on the 9th off July.i was previously here 12 years ago and I loved it The hotel has been all done up no complaints on that front and the rooms are nice but we have been in the Rui palace las Americas the past two years and we booked the Rui palace Pinnisulla for this year but the beach didn’t look that good so we changed it to the Rui caribe and I’m totally disappointed and regret doing so .was in the beach bar today for lunch and was birds flying all over the place you couldn’t leave your food to get a drink as they were all over the plates and bird poo over some off the chairs Also people are walking into the restaurant with bikinis and swimming trunks no shirts or shoes on soaking wet .This is not what I want to see when I’m eating my lunch they are also walking about the lobby the same way it’s disgusting you are sitting down after someone who has been sitting in wet swimwear and your clothes are wet This wasn’t allowed in the riu palace it just doesn’t seem to be a 5 star hotel anymore it’s such a shame it’s not like I remembered it and the bar service down at the beach is a disgrace the staff are more interested in the people that are sitting at the pool bar all day we had a member off staff down one time today .I don’t mind get up and getting a drink but if there is meant to be bar service on the beach where is it ?im gutted that I didn’t go next door now .