Haven Riviera Cancun Resort & Spa

This was my second time visiting haven resorts and spa! The service was amazing just like I remembered. The decor is very trendy and new and the restaurant variety was great!! Beautiful pools overlooking the ocean and rooms have the option of personal swim outs! Angel Liborio was our butler for the week, he was very friendly and helpful! Honestly the whole staff is amazing and so kind! I am not sure what I’ll miss more, the food and atmosphere or the staff!! Highly recommend

My girlfriend and I just returned from a week at Havens and I cannot stop talking about how amazing it was. Here is my review: We upgraded to Serenity club which I felt like was completely worth it. It gave us access to Vistas which had the best lunch in the whole resort and most gorgeous views for coffee in the morning. Our butler (Heriberto) was amazing. He found us every morning to greet us and ask what we needed for the day. He made all our dinner reservations and pre ordered us breakfast the day he knew we were leaving early for an excursion. We exchanged numbers with him so I could text him throughout the day if we needed an anything which was so helpful. Another plus with serenity club was the free 30min aqua therapy session at the spa (we upgraded for $19/pp for a 60minute) which was awesome. I highly recommend doing it for a cool experience. We also had a room in building 1 which is by far the best building. It is most private with the best sun. It is on the side with the quieter pool but we were a four minute walk away from the more lively pool which was worth it for me. The other buildings with swim up pools were not private at all and anyone could see you out on your patio. We spent most of our time at the bigger, more lively pool mostly because it was heated. The circle pool is not heated. On day three we were served at the pool by David who was incredible. He took care of us for the rest of the week. He instantly learned our names, remembered our favorite drink orders, and joked around with us all day. He was a great guy who was just fun to be around. At check in we were shown to our room by another butler, Daniel. Even though he wasn’t our butler he also found us almost every day to check in and see how we were doing. He was so kind and sweet. The private check in through serenity club was nice as well. We also went on an excursion through Amstar which has a desk in the lobby. We worked with Dani who was awesome and she booked it all for us. We did a premiere yacht tour with 5 other couples which included snorkeling in two places, open bar, and visiting Isla Muejeras which is a must see! The trip also had an open bar and amazing views. It was about a 4 hour trip so I didn’t feel like it took up the whole day. About the food, I thought it was great but some things shined more than others. We went to Satsu 3 times because we enjoyed it so much. The a la carte was better than the hibachi in my opinion. Olios was the fancier dinner. On night two we got to Olios with a few other couples we had spent the day with at the pool. We were all dress very nice, woman all in dresses, men in button down shirts. One of the men in our party was wearing fitted brown shorts, very nice looking. They would not allow him into the restaurant without pants on. That being said, they let another man in behind us who was in a t shirt, pants, and old sneakers. So that was really a bummer because we had to find somewhere also to eat. We ended up going back to Olios Thursday night for dinner and it was delicious. I have seen people complain about the night life and lack of activities. Every day we were there a guy was walking around for beach volleyball or bocce. I never heard the DJ because he was only there our first night. We went to moons for the burlesque show which was alright, nothing to write home about. The real highlight of the trip was all the other amazing people we met, staff and other guests. The staff truly made us feel like royalty. We will definitely be back again.

We have just returned from 1 week at the Haven. Our room was a swim out, beautiful, with lots of room. Food was good with lots of variety and no reservation needed for any of the restaurants. Staff was very friendly and our pool side waiter, David, was one of the best with exceptional service throughout the whole week. Both pools are huge! There were lots of chairs/beds/umbrellas by both pools and all chairs were padded. The WiFi was exceptional throughout the whole property including the pool area. The downside was no night life. There is a beautiful outdoor bar with lounge chairs that unfortunately closed down at 7pm. It would have been nice if it was open to at least 11 to enjoy evening drinks under the stars. If you are looking for some place that is clean, low key and relaxing this is definitely the place!!