Haven Riviera Cancun Resort & Spa

This resort was breathtaking. Me and my husband celebrated our 5 year anniversary here and everything was perfect from our beachfront Serenity room to the entire staff at Haven Resorts. Food was amazing including both the restaurants and room service. Jose in room service was exceptional and made our stay something to remember. Heriberto, our butler, helped from the moment we arrived and arranged everything for us making the experience stress free and relaxing. Our stay was full of thoughtful surprises such as deserts and champagne brought to our room and rose petals when coming back from our anniversary dinner. We even had the opportunity to take beautiful professional pictures that we will always have to remind us of our unforgettable trip. This vacation was absolutely perfect!

Landed home this past Sunday night - Booked our next trip back to Haven Riviera Cancun the very next day! This resort exceeding our expectations. Private check in and they treated us like royalty the minute we arrived. Our room was amazing! ocean front room did not disappoint. I asked my husband before we even left if we could come back and he said let me think about it. he thought about it for less than 24 hours. Our butler Heriberto was so efficient, he would walk around and find us to ask if we were ok and if we needed anything. He booked our dinner reservations and our spa Hydrotherapy. He should get a medal for the way he went out of his way. that had nothing to do with his job but it had everything to do with his compassion as a human being. I've asked that we have the same room and the same irreplacable Heriberto fingers crossed .The restaraunts are wonderful!. I'm not a big eater by any means I'm more of a drinker. The chef Gispert went above and beyond to find my very picky self something that I could enjoy to eat everyday. In Fact I wouldn't eat lunch until he would show up. I sat with my hands folded until he came out and feed me. He has spoiled me rotten Everyday I would look forward to lunch just to see Gispert. Andres Garcia our favorite waiter was so attentive. He would take the time out to tell me about different events happening that day. I can't wait to see both Gispert & Andres Garcia when we return the end of the next month. We haven't been to Cancun in 3 years so the effect that Haven Riviera Cancun made on us is nothing more than a miracle. We usually go to the DR most of the time but I don't know Haven made so an impact that I may have to split my time between both countries. We only tip for Great Service and boy did we get it here at Haven. We also loved Paco H and I wish I could remember the name of the gentlemen in Limes both were all amazing. See you Haven very very soon. Haven is worth every penny.

The hotel is a short trip from the airport. I felt very safe with the secure and long entry way where it felt as if we were able to disconnect from the outside world. The room, food, drinks, and service left nothing to be desired. Butler service by Christian was well worth the Serenity Club, as well as all of its other perks. I highly recommend the swim out pool, it was certainly one of my favorite amenities. If you're looking for relaxation and romance - this is the place.