Ocean El Faro

We were here for a whole week. The service was amazing. All the staff was very friendly and found ways to solve everything. I would recommend coming here 100% entertainment was also amazing. Especially Coca Cola light he was very fun and funny

Fantastic time! funny pool games from the staff Ariel Coca Cola and super sonic! Good clean complex with great friendly staff!..............stayed at privileged section go see Jorge the bar man he’s friendly and funny made me laugh all night

The teething problems cannot be overlooked as it is widespread throughout the resort and there is no obvious structure in place to fix it. The main issue is with the staff who appear to have not been trained and are out of their depth. At breakfast for example, they lean over you and your food to pick up an item and will spill the coffee on you and on the table. They look unhappy and overworked such that you will unconsciously find yourself having to explain that you are on holiday because you have worked hard all year round and deserve a break too. You won't get a guilt free holiday here. The finishing touches of the building is laughable. The bathroom looks so dated already. There was a water leak from the room above us. There is ongoing building works but it is well contained and noiseless. You won't notice it so don't let that deter you. The resort itself is in beautiful grounds. A lot of thought had gone into the positioning of the shared facilities. It is easily accessible for all. There is a pool for everyone and the beach is beautiful. There are lot of spots/ areas to sit and beautiful spots for those all important instagram pictures.There is a gym and fitness trail . One highlight of the hotel is the abundance of food and unlimited drinks including premium brands. You really can't go hungry in this hotel. The hotel feels safe. There are security guards around. They accommodated our large party of 36 individuals and were flexible in their schedule. They allowed us to make group bookings and have sole use of a restaurant on 2 separate occasions. They were kind and helpful in that regard. My opinion is that the staff need external training and visible senior management who should do regular walk-arounds to increase the morale of the staff. I am almost tempted to say that the staff need short term external training from staff who have been in the hospitality business for a long time.