Chic by Royalton

Staff and service were excellent, entertainment staff were high energy and fun. Food was good drinks were ok, we did not do the Diamond club so I dont know if that would have made a difference. If you were around the common bars everybody drank the same thing. I only saw one dedicated bar for the Diamond club and it was on the beach. I did not like the hotel letting vendors in to the common areas, the vendors on the beach were plentiful but they understood no. Our room was good with no issues although one of the sliding doors was completely missing on the closet and the doors covering the mini fridge would not shut, the rooms could use updating. Our friends room however had a musty / fishy odor, the mini fridge was not working the first day and had constant AC issues. Overall we had a great time and thought for the price we paid that it was a good value.

The service I received was amazing I was treated like royalty and all staff always had a smile on their face. The hotel was always being cleaned in the early morning and the place was always spotless. The location was great for going on excursions and not far from the airport. It was in a great spot on the beach always seeing people come around with animals (monkeys, parrots etc) also perfect for water sports. The entertainment in the hotel was incredible the man that was always talking over the microphone was hilarious and great at what he does. Also Tommy Shelby (camello) was very good at his job very funny a nice guy and treated very well. there is always things going on, yoga, foam parties and many more. I would 100% recommend this hotel however you need to be VERY AWARE of the men selling excursions as he tried to rip us off by 300peso until we caught him out - this is the only complaint I have otherwise everyone was very nice and have nothing to complain about. Also Clifford went the extra mile on my birthday giving me a birthday cake and putting petals on my bed. I will definetly look at coming back. very worth the money.

From the moment we set foot on the property, I like to think of it as our personal staff, Ana, Ruben and Luis were amazing. All of our needs were met, from Airport Shuttle, Dinning, Our suite was up-graded, we were Wowed, thanks to our personal Staff. You guys Rock, Thank you for the best care free Vacation Ever, Love you guys. My Wife truly connected with Ana, "girlie talk" I didn't feel singled out, My wife is a introvert, from fashion to make up, and our vacation, they went to town. I can truly say Ana is a people person, she wasn't fake," putting on a show" but truly down earth, I truly appreciate your interaction during our stay. The suite up-grade was amazing, I would also like to take the time to thank you for revisiting our Diamond Club Amenities, "We were not aware some of our money saving benefits. Ruben, congratulation, my friend on your up-coming marriage, From day 1 until day 7, Ruben, Ana and Luis made us feel right at home, I guess they have a saying upon arrival at the Resort "Welcome Home" smiles, respect and loyalty goes a long way. Ruben and Luis went above and beyond to ensure all of our daily needs were met. Luis and Ruben are also down to earth, I refer to as a friend. We talked more than my wife and Ana. These guys truly know how to make you feel appreciated. We talked about Ruben up-coming marriage, my vacation, vacation needs, and up-coming vacations. These guys and Ana are the best. Thank you for all that you do. The wife said Hello to All love you guys