Royalton Punta Cana

Came for our first family holiday with our 5month old and it was littered with problems. We requested a crib and when we checked in this was not sorted, we arrived very late and just wanted to go to bed so this was very annoying. We were placed on the first floor!! Obviously not ideal- there is no lift. And two nights in a row a member of staff came into our room between the hours of 11pm-3amish.. obviously they had access to all rooms because staff stay in t be hotel. This is completely unacceptable as when I woke up at 6am the front door was left open by whoever came in!! I complained but never heard anything back apart from I should lock the door from the inside!!!!!!!!! This hotel is also a timeshare so if you value not being sold to I would avoid. The concierge in our block was trying to sell us a free breakfast and after a few days of pestering I said NO.. another member of staff approached me and said they had no bus fair to get home and could I pay!!!!!!! I really could go on and on but if you are used to a real 5 star hotel this is not it. I got home today and couldn’t be happier to be home to get a good nights sleep. But one last point is that t he rooms are below par and I met lots of holiday makers and we we’re all in the same boat. Whoever reads these on behalf of the hotel please don’t write me a wordy apology asking if we would come back soon because like me many people won’t, please concentrate your efforts on Improving your hotel or lower your prices and drop to a 4 star.

Spent 1 week with family (2 adults &3 kids). 4 out of 5 got sick on 2nd and 3rd week till came back to Canada. We have travel smart & Dimond Club membership which you think is good but is not in this resort as it won’t make any difference in Thai resort! The concierge kept insisting to come to the diamond club office everyday knowing they wanted to sell you more products. Almost to the point of harassment till on the 3rd day I had to tell her to stop contacting me and if I need anything I’ll reach out to you. She said “oh I have to fill in my report card for manager and you have to come to office!”. They don’t take “no or leave me alone as I have only few days left on my vacation and don’t want to spend in on your office but rather with family on pool and beach” for an answer! There is 1-2 staff member in the small lobby to each building and man these guys they do exactly the same as the concierge lady. They don’t leave you alone going in and out of the building. Very rude in some situations and aggressive. The resort is long and from the lobby to the beach you’ll see lots of tables where locals sell stuff. You won’t have a quiet walk with your family from one point to another without these guys constantly ask you to come and buy and they are pushy! You sit quietly in the lobby and more staff member come and start asking you questions about many different things in hopes you’ll buy whatever they sell. You have no privacy or quality time in this resort.. trust me!! I tried Royalton Cancun twice and it is totally different experience and nothing to compare to this one.. Oh food, we are really not picky when it comes to food but this resort does not have variety of food and same EVERYDAY!! Both Buffets are small the breakfast/dinner and lunch buffet. As for the Kids Club, honestly they should close it,, very warm, very very small, filthy, staff members are very unorganized and truly not safe to leave your kids. I have put my kids there once for an event and was outside sitting beside the Dimond club waiting for them and all of sudden saw 3 kids leaving the club running out fast and one of the staff members noticed and ran after them. Doors always open and very narrow entrance and cannot see who comes and goes.. compared to Cancun Royalton this should be closed.. I mean it. As a travel smart and Dimond club member, I get usually one level upgrade to our room if available. First of all, they put us in a non-Dimond club building with no view and when I asked my VIP Concierge to upgrade it she in sub-second said “nothing is available”. She did not want to look or search or do any work but all what she wants is to sell more products.!! I won’t go to this Royalton Punta Cana. You have been warned! You will really waste your vacation time, money and you’ll likely be unhappy overall.