HOLIDAYS

HOLIDAY SEARCH
List
    See all destinations
    See departure airports for
    See what dates we fly to this route
    see what dates this destination is available
    Flexible by +/-3 days
    7 nights
    Clear search
    Child ages (on return date) Edit ages

    Hideaway at Royalton Punta Cana

    OOOOO Plus

    InBavaro, Punta Cana, Dominican Republic

    TripAdvisor Traveller Rating

    trip advisor

    Based on 1286 reviews

    ABOUT THE HOTEL

    • Official Rating: 5 star
    • Free Wi-Fi

    With access to all the facilities at the Royalton Punta Cana and its own pool, beach and bar, the Hideaway at Royalton Punta Cana goes above and beyond.

    This place is the swish adults-only area of the Royalton Punta Cana. As such, you can expect a peaceful atmosphere, plus extra benefits like a pool and bar with waiter service and an exclusive beach area.

    The hotel borders Bavaro Beach, named one of the world’s best by TripAdvisor. When you want to unleash your inner child, you’ve got free reign of the neighbouring Royalton Punta Cana and Memories Splash Punta Cana.

    • Rooms: 168
    • Lifts: none
    • Buildings: 2
    • Floors: 3

    Things you'll love

    • Reserved for adults
    • Access to Royalton Punta Cana
    • Beachside waiter service

    Location

    • Located on the beach
    • 27km from Punta Cana International Airport
    • View Location

    Fly Long Haul With TUI

    • Direct flights from 7 UK airports
    • Fly on the spacious new Dreamliner
    • Experience quieter, jetlag-busting flights
    • Enjoy complimentary meals accompanied by your choice of wine
    • Upgrade to Premium for additional benefits
    • UK airport lounge access for Premium guests

    Platinum

    Holidays in premium hotels

    • 4T and 5T hotels
    • Properties for families through to adults
    • High-quality hotels around the world
    • 20kg luggage allowance with TUI

    Find out more about Platinum »

    FOOD & DRINK

    All Inclusive

    Show more Show less
    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • Outdoor pool

      Large outdoor pool with sunloungers and a palm-tree setting.

    • Hunter steakhouse

      Whether you like a rare, or well-done sizzling steak - you'll see chefs cooking to your taste, in the open kitchen. Please note, the dress code is evening casual.

    • Gourmet Marché

      The buffet serves both local and international cuisine, and there's a buffet for kids. Healthy food options plus fresh fruit juices are available, too. The dress code is evening casual.

    Rooms

    View all rooms
    • Diamond Club Luxury Double Room with Limited Sea View

      This luxury double room, with balcony or terrace, has a limited sea view. Rooms include one King-size bed, or two Queen-size beds. Fixtures of the room include shower, air-conditioning, Wi-Fi, safety deposit box, and a minibar*. Amenities that complement the room include bathrobes, slippers, and tea or coffee-making facilities.

    • Diamond Club Luxury Swim Up Double Room with Pool Side

      This luxury swim-up double room also has a terrace. The room has one King-size bed or two Queen-size beds, and there's an adults' area and club close by. Room features include a shower, Wi-Fi, air-conditioning, audio dock and minibar*. Other room amenities include slippers, bathrobes, and tea or coffee-making facilities.

    Holidays
    14 Jan , 2020 453izabelad, 187309
    To sum up our holidays in this hotel I would say we had a good time. We have chosen the hotel for adults, which is not a separate center, but is located in the Royalton resort. The hotel has a separate swimming pool and a tiny beach, where it felt like being a “herring in a barrel” totally overcrowded, a nightmare was morning runs to the beaches and making sure that we had available deckchairs in a reasonably good place. Rooms were clean and room service twice a day, morning and evening. I was not impressed with wardrobe with a few hangers, no shelves as this was too little space for two of us. Wooden door without any soundproof protections were bit of annoyance too were there were slamming and also we could hear all the noise from the hall. As for restaurants:there is only one "Dorado", which has delicious food but after two weeks of its rather small menu we had enough...fortunately delicious fruits🍍🍍🍍😋 location on the beach and beautiful views recompensed all. Also service was very nice, but long waiting just to order and than again for food.There are more restaurants for all hotel guests which we didn’t like to much. We spent the New Year's Eve in the hotel for which of course we had to pay extra. The night before the party preparations were in progress(knocking, trimming, clippings) that was for building the stage.That night sleeping all night was not possible (balcony door closed) It is unusual that they organized a New Year's party, for which you could buy a table, which cost min $300 per person to $1000 !!! Who didn’t buy it had only a dinner and could possibly walk around the resort or watch the show from a place separated by greenery. Horrendous!!! Hotel has it focus on guests from the USA and Canada, there is not even a single European. Nearly every day from 6am there were some loud renovations and cleaning. We slept with the balcony door open, so the wake ups were early too ( not as great for holidays lie-ins) In addition to all we bought the Diamond Club, the loggia was in the main building on the second floor, we were told that with this Diamond option we you could have better alcohol and cold snacks but we have noticed that without the Diamond option we could have similar loggia in the hotel and there were also various alcohols and snacks in the self-service.Also when buying the Diamond Club we wanted to have comfort at the check-out and the possibility of extending the hotel day, which this option provides. Unfortunately, it was not possible even for additional 2-3 hours and they dumped us from the room at 13.00 (plane at 20.00) To finish this off I have to say that it wasn’t completely bad as we have to admit that the service in the hotel and restaurants was very nice. The best crew are of course, the bartenders from the Hideaway Angelo, Leo and Maria at the beach bar❤❤❤ All drawbacks were rewarded by the beautiful views and weather of this piece of paradise that is the Dominican Republic ☀
    Great Value
    14 Jan , 2020 fmkirby
    Great value and amazing food/beaches however the staff need improvement. They are very slow in general, tend to forget or brush off what you asked of them and quite a few of them drink all the high end liquor to the point where they is none left.
    Shame
    13 Jan , 2020 Kenhar
    I have been to the Hideaway 3 times the first 2 visits, I cannot fault. However this last visit I will say this with honesty the hotel management do not want repeat guests returning, I say this because why would you put a repeat guest in a sub standard room, room 1200 the smell of dampness was awful and there was mould growing everywhere after being moved to room 1140 this room was ok but had an adjoining door so you can hear everything going on from your neighbours, now to the major lack of respect to the guests the last 2 visits we were served premium beer and spirits this time round it was 6 days before they had a regular supply of either that was 6 days of complaining to hideaway management called Esteffanni so not much relaxing going on, she said she would sort the issues out daily however it was very poor effort from her. Hideaway pool area if you want to be packed in like sardines this is the place to be the best sunbathing spots have been taken up by cabanas which you can rent for $30 a day they have been free of charge for the last 2 years. The food was generally good apart from the burgers at the Hideaway and diamond club which by the way is not worth the money, the burgers were served cold and raw this was an issue throughout the resort. My take on this cost cutting money making hotel is that the Dominican Republic has had some negative press over the last year and that room occupancy is down across the island especially at this hotel all this is being done at our expense. Won’t be returning but like to say thank you to Arturo and Tutti Fruty, Gabriel, Raphael, and Juan Cruz.
    Cost cutting resort definitely not a five star !
    13 Jan , 2020 jonkanoo
    This was our 6th return visit but our last. When we first arrived Breisy checked us in and we were given a diamond club band and our butler Pichardo took us to room 1200, as soon as we walked in the smell of damp and mould was disgusting, there was mould on the curtains and even our butler said we couldn’t stay in here, so we were moved to another room which was ok, the fridge was not stocked, there was no coffee and no toiletries, it took 9 days of me asking for coffee I finally got one sachet and that was it for the 2 weeks, the fridge was not re filled daily it was every 3/4 days and we had to ask for that. The hideaway area is over crowded with sun beds you now have to pay for the cabanas they have been free for the last 2 years. Diamond club is NOT worth the money, there is no bottled beer at the Hideaway, Diamond Club bar or the Diamond lounge it is there local beer from the pump, the alcohol is NOT premium it’s their local alcohol. The food in the Dorado was excellent, Hunters was good and the Italian and Mexican in memories was good, the food in Diamond Club was awful we were served a pink raw cold burger, and the same in the Hideaway, numerous guests had the same issues. The problems were mentioned to Estaffanni in the Hideaway but she never resolved them, it was the same problems every day, at one point we felt as if we were begging her to sort them out, she doesn’t care about the guests. The staff at the hideaway were excellent Gabriel, Raphael, Maria, Dolores and Domingo, Arturo and Tutti Fruty were fantastic and Angel and Erasmo from the lobby bar were great. There was a lot of illness this time ear, chest infections and Diarrhoea but according to Estaffanni the guests have bought these illnesses with them, The beach is lovely but the erosion on the hideaway beach is not good which is a shame, the resort is clean, but the management is not good they do not want repeat guests returning, This resort is definitely on a decline, the quality and quantity is cost cutting at our expense.
    Dolores is the queen of hideaway
    12 Jan , 2020 Bobsunrunner
    Service at the Hideaway royalton pool bar with Dollores was the best we had in all our travel destination .. She always has a a drink for you ready,never wait and smilie that keeps on giving😎😎 You took our vacation from a 5 rating to a 10 + Experience For this we will come back Thank you Bob & Lori
    Show more Show less
    View all  1286  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

    People who looked at this hotel also viewed...

    Items marked with * incur extra charges which are payable locally