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    Grand Hotel Zell am See

    OOOOO Plus

    InZell Am See, Austria

    TripAdvisor Traveller Rating

    trip advisor

    Based on 756 reviews

    ABOUT THE HOTEL

    • Official Rating: 4 Star Superior
    • Free Wi-Fi

    Uninterrupted views and incredible facilities make the Grand one of Zell's most prominent landmarks.

    The hotel makes the most of its location, with a beautiful sun terrace overlooking the lake, perfect for an afternoon drink or snack, as well as a private lido right on the water.

    You could spend a whole day unwinding in the spa areas. The Classic Spa is open to everyone, and has an indoor pool, whirlpool, saunas and relaxation rooms. Over 16s can also visit the Grand Spa* for a little extra luxury.

    The daily activity programmes include tons of unusual adventures like aqua jogging and guided walks. The local tourist board offers kids their own programme*, where they can get stuck into treasure hunts, minigolf and more. Or sign them up to the hotel's own kids club for free with all activities taking place inside the club room. In the evenings, the casino* is a fun retreat.

    We just want to let you know that bookings with more than one room cannot be guaranteed to be in the same wing.

    Just so you know, there are fouor lifts in total – two lifts in each building.

    • Rooms: 131
    • Lifts: 4
    • Buildings: 2

    Things you'll love

    • Luxury lakeside complex
    • 2 spa areas
    • Daily activity programmes
    • Free Wi-Fi throughout

    Location

    • On the lakeshore
    • 100m to the resort centre
    • 300m to the bus stop and train station
    • 400m to the gondola
    • View Location

    Lakes & Mountains Platinum

    Exploring the beauty of Europe

    • Sparkling lakes and magnificant Alpine scenery
    • 4T and 5T hotels
    • Minimum 4/5 Trip Advisor score
    • Luxury properties
    • 20kg luggage allowance on TUI

    Find out more about Lakes & Mountains Platinum »

    FOOD & DRINK

    Half Board

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Hot and cold buffet breakfast. 4-course evening meal with a choice of all courses, and daily salad buffet. Weekly starter and dessert buffets. 2-3 weekly speciality dinners. Weekly farmers' buffet.

    Afternoon sweet and savoury snacks.  

    Facilities

    View all facilities
      accommodationData.facilities
    • Indoor pool

      In the Classic Spa, open to all ages.

    • Casino*

      Have a flutter at the casino. Please gamble responsibility.

    • Buffet restaurant

      Meals are in the buffet restaurant.

    Rooms

    View all rooms
    Fantastic time at Grand Hotel
    09 Jul , 2019 Eithne M
    We stayed for 1 week at the Grand Hotel in June. We stayed in a 2 bedroom suite with balcony looking out onto the lake. The location of the hotel is fantastic, on the lake allowing breakfast and dinner al fresco by the lake with amazing views of the mountains. We went half board and assumed we would eat out a couple of days but given the beautiful location and the quality of the food and menu each night we ate at the hotel each night and really enjoyed it. After dinner we had drinks on the outdoor terrace by the lake. The service from everyone in the hotel, reception, restaurant, bar, accommodation was excellent. Really friendly and nothing was too much trouble. We loved this hotel and will be back. The rooms are not particularly modern for the room rate but as an all in package (location, service, food etc) we were very satisfied. We did visit during the heatwave across Europe so temperatures were abnormally high (35 degrees). This is very unusual and the hotel relies on fans as opposed to air conditioning to cool the rooms (35 degrees is not usual!!) and that was not ideal at night but the fans helped. The pool is “in doors” but has direct access to the garden overlooking the lake so works. There is also a complex that is 2 mins walk away and has an outdoor swimming pool and slide, diving boards into the lake and a trampoline on the lake - a great days fun and very reasonable. We also loved the hikes and cycles. I would highly recommend both the town and the hotel.
    Beautiful Place
    08 Jul , 2019 HOPSTER59, 190744
    We called in on a very hot day for an ice cream and a drink. There was a beautiful lake side terrace with linen covered tables. Excellent scenery and a lovely old stylish building. However the service seemed very half hearted and slow which was a let down
    Not that Recomended
    06 Jul , 2019 elim1959, 1891686
    The Hotel has a Prime location and in general there is nice atmosphere in the Hotel. Reception team are friendly and helpful. SPA is very good. Nice lake view from the room. However, Breakfast product variety should be approve. The pool and beach area looks neglected. Restaurant team are not friendly and cooperative. In the first room we had – an old furniture. The railways are very close to the hotel and the train' noise could be disturbing.
    Living in style
    03 Jul , 2019 William F
    Fabulous old style hotel. Located right on the lake with fantasticday views . Skiing more than adequate for most. Excellent service, great food. Even a casino if you want it! We've been coming here last 4 years and plan to keep coming back.
    Disappointing experience: Way below 4-star-superior standard
    01 Jul , 2019 AlexFinnK
    First of all: The room was clean, the dinner was very tasty, the spa area very nice and the staff friendly. However, the equipment of the room did not meet any 4-star-superior standard. We had booked a double room in a 4*s hotel and, unfortunately, received something of inferior quality with many deficits: - The room (double room) was smaller than 18m2 (bathroom included). - The shower hose was too short (washing hair while standing was not possible in tub-shower). - No upholstered chair/couch with side table. - The welcome fruit was brown and had dents. - The room had no place to put the luggage/suitcase. We stacked our cases on the floor under the desk. - No hook for clothes bag. - In the bathroom, the shelf/storage space was too small (beauty case did not fit). - There were cribs parking in the corridors and in the staircase, even in front of our room (although we didn't ask for it). - The receptionist told us that bathrobes were in the room, however they were missing (and were brought upon request). - The window handle was broken and not attached to the window (screws were missing). ... When we contacted the reception desk about the deficiencies, the employee simply said that she would pass this on to the management (lack of complaint management system, still have not heard back from hotel 3 weeks later). According to the European Criteria Catalogue, the room does not meet the criteria of a 4-star-superior hotel (see hotelstars in EU).
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    Things To Do

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    Special Assistance

    This property is generally unsuitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally