Hotel Österreichischer Hof

We are staying in the hotel at the moment. The staff are extremely helpful and courteous. The reception are great at giving lots of information on things to do. Breakfast is fantastic with lots of choice. The meals in the evenings are superb. Nothing is too much trouble when my daughter asks the waiters for something. The waiters we had serve us were excellent and would bring us what we asked with a smile on their face. The beds were extremely comfortable and we had lots of space in our bedrooms. The only fault would be is that the shower is not very powerful. Our room was promptly cleaned everyday. My daughter found it amusing when the housekeeper put her teddies in a different pose each day. It really has been a wonderful holiday and mainly down to staying in a really lovely hotel with a great location. We only have tonight and tomorrow night before we fly home and we will be sad to leave. I have a work colleague that is wanting to go to Austria next summer and I will not hesitate to recommend this hotel for her and her family to stay.

We first visited this hotel in 2010 maybe? We’ve been back again 3 times because we loved it. The welcome was warm, the rooms lovely (we always went for a superior room) and the food?? Absolutely excellent. We have raved about it on Trip Advisor. This time, were quite different. As in past years, we specifically booked a superior room on the Crystalski website. We checked in and were allocated a room that can only be described as a room that has been forgotten albeit that it was spacious. It looked old and tired, the balcony was tiny with no chair(s), overlooking the Main Street (pedestrian) which we were told was a very quiet room (believe me, it’s not if you like a little breeze coming in), no mirror apart from in the bathroom (no biggie but strange), hair dryer in the bathroom ineffective and one you need to keep pressing on the button to make it work (do any hotels of this standard have those anymore?) no tea bags when we arrived (there is a kettle) and no milk. It was just weird and not the experience we had ever had with this hotel in the past years. So the first impression for us? Disappointed. We asked to see if there was another room and there was. We viewed it. Much better furnished and much smarter but small. We decided to stick with the room we were allocated. We asked for extra pillows and a hairdryer you could plug in. That was all fine. The food remains absolutely excellent. The staff in the restaurant are also superb. Our favourites - George and Janush - we have had the pleasure of seeing them over the last visits and they are and continue to be exceptional in terms of service and delightful to engage with. Funny, efficient, friendly and so much more. Thank you Janush and George so very much! My husband’s parents stayed the same week, for the 2nd time having been before on our recommendation. Their experience was far from great this time. Reception (not all, I hasten to add) quite rude and dismissive and they were very upset. The Crystalski rep helped a lot and they were very thankful for Crystalski’s input. When my husband and I checked out, we paid the bill. There was no enquiry as to whether we enjoyed our stay and not even a ‘good bye’. Wow. So, after this, we will not be returning to this hotel. We love the resort and will probably be back but most certainly to a different hotel in the future. I am very sorry to write this review not least since we have loved this hotel and would have returned again and again without question. Maybe it was just bad luck or bad timing but there we are. But as 4th time visitors (or any time visitors), this is not what you would describe as customer service.