TUI BLUE Medina Gardens

Wow,just got home from a week stay here.this hotel is great.food excellent plenty of choices throughout the day,great wines too, had few issues with the cocktails, a good stir resolved most of the issues!( no twiddle sticks or straws available re their environmental attempts.) Our room was facing over the front,it didn't get any sun but helped keep the room cool alday.if you like to sit on a sunny balcony ask for pool view when you book. The pool area is fairly large,loads of sunbeds, we preferred the garden areas ,free towels available. Kettles tea coffee etc in rooms and water ,cola, fizzy orange topped up throughout our stay. Most evenings had live music, moroccan dancers etc too.all low key tho. Hotel seems to do themed evenings, wear white, red,yellow orange,red and green ,to match their flag.OK if u can join in but no big deal otherwise. Location is great too. 5/10 minute walk to main square/ souks.(be warned tho...if you wander away from the main aisles a friendly helper will offer you directions back to main areas...at a price! Either don't take large notes or firmly say NO! We heard of a few tales relating to this.)may sound daft but we took a compass,it worked. I would definitely return to this hotel,the air-conditioning doesn't kick in til the summer, April ish..so our temps of 26/27 during the day were a little warm at night but we opened balcony door where possible to aid this. If you go...enjoy !

This is the first time I've ever written a bad review but we had an absolute nightmare. The manageress at reception should not be in a customer facing oriented job. When we arrived for our anniversary we arrived at check-in and were told the booking only had one name down under it. Obviously the room was a double room so it had no effect on our sleeping arrangements however we understood that 2 people are more expensive in terms of eating and drinking in all inclusive hotel so we offered to pay the difference. The manageress at reception shouted at us and refused to check us in so we had no choice but to leave despite the fact we had paid up front. It's just not how you treat people.

We have not long come back from a lovely week spent here. Check in was quick and smooth, all staff were very friendly even the chefs at meal times all looked very happy in their jobs. The room was cleaned to a high standard thank you to the house keepers who i know work incredibly hard. The resort itself was very clean always. Ive a fussy eater but this was one of the best resorts i have stayed in for food. Main pool very cold but to be expected this time of the year, it never stopped me going in and after the very hot heat we had it was very enjoyable. Tui staff were also very helpful. All in all a great week away and we would certainly return.