Kenzi Rose Garden

Let me start by saying this is a very nice clean hotel, really friendly staff & smells fab, but, as advertised both on the website of the Travel Company we travelled with, & pictures on here, there is NO spa/gym/indoor pool!! It is apparently 'under construction' so, if this is one of the reasons you will book this hotel, then don't! We went AI and were very let down to discover that AI is in fact, only 'meal times' no snacks in between those time, you will have to pay! We did try for a 'snack' one day - pizza and chips, and were told there was none! The drinks, were served between 9am-11pm, but an abysmal selection for AI, 4 different spirits, yes, juice mixers very watery, and no chance of a nice cocktail, i.e pina colada/cosmopolitan! The drinks were at best 3*. The food is nice, & there is enough, but there isn't an extensive choice. The rooms are good, and kept lovely & clean, unfortunately I got a room opposite the noisy lift and asked to move the next day, we were moved so that was good. The rooms have a complimentary toiletries and a robe in them, which is very good, and we used that to go to the pool in the robe and eat lunch, all acceptable. The main pool is heated, and is very nice, there are a couple of other pools too but was the weather isn't too hot at the moment, the others weren't used. The pool area is kept lovely and clean. There is an open top bus nearby for travelling around Marrakech.

Myself and my partner stayed at the hotel for 6 nights. Unfortunately we did not have an enjoyable stay: - When we arrived we were put in the wrong room. We booked all inclusive but there was no welcome pack and we were not informed of any information regarding where to eat. We had no idea when the eating facilities were open. - The website says that theres a spa, indoor pool and fitness centre on site. We chose the hotel specifically because of this to allow us to have everything we wanted in one place however they weren’t open. The website is misleading and falsely advertising the hotels facilities. At no point during the booking process, confirmation email or when we arrived were we informed they weren't open. -When we arrived the restaurants were not fully functioning. We did not see the snack bar and the all inclusive diner buffet was not available until the end of our stay. -The food we did receive was limited, some of which was below average standard. We had to go out for diner for more variation. -The website says that the hotel was "completely renovated" however building work was still going on around the hotel. We could hear the building work going on in the corridor where our room was and had an angle grinder being used around the pool to open a door. Had we been informed of the above issues we would not have booked to stay. When we mentioned the issues to the receptionist they were unhelpful. I have emailed the hotel three times and there has been no response.

We stayed at the Kenzi Rose Garden for 4 nights, we booked all inclusive. All inclusive enabled us to eat at the buffet restaurant only, the food choice was amazing so much variation. We could also use the bar on the outside for drinks and nuts it closed at 11pm. The rooms are beautiful very clean lovely shower and friendly staff. Fantastic pools, lovely palm trees all around was only able to use it once as the weather was not the best. The location is amazing very close to the airport and walking distance to the markets and shopping area.