Kenzi Rose Garden

Nice location near to Gueliz also nice breakfast and very helpful staff , i love it here I’ll be sure to come back again it’s very nice to spend other nights here We had to eat outside cause food is quite expensive in hotel

Traveled all around the world and stayed at many hotel chains. We booked Kenzi Rose Gardens last minute and totally exceeded my expectations! Underrated hotel for sure. Every single staff is genuinely friendly, but very special thanks to Lamina, with a constant smile on her face, made the whole difference during our stay with her help. Location is perfect , food is great. Could add some variety to the music keep relaying by the swimming pool though!

We got there from agadir in the middle of the night say around 4 am. We were told to take our rooms on a rate which was double of the next day as we were unable to book it online due to it being after midnight. We were in a group of 27 ppl and needed 9 rooms. They wanted £1350 for us which was a rip off. Upon asking for 5 rooms now and 4 later on at check in time. We were told we can't sit invite lobby and have to leave the premises now this is something we have never come across in any of the hotels in different countries but morroco I must say is the only country where we have faced issues. It's a shame that it's a beautiful country but with very rude, stubborn, arrogant and insensitive people. We took 5 rooms and then said rest will leave but no that wasn't good enough for them so they took me with them and went to check each and every room to see how many people in the room. Humiliating, upon finding no extras in the room they said you are a good person to tell the truth. It's a shame that they wernt good people in having faith in what was said by us. Next day We asked for allinclusive and was told that it's £75 for 2 people and for the third person of the room which is a child first we will do it free. Ok that's nice of you but woudnt that be included. When it came to paying and getting the road bands on the lady at the desk said only 2 people when I told her that her colleagues said it's for all 3 of us in the room she said NO! When I said it's not even been an hour and you've changed your word, she replied and said well I'm changing my mind in a minute now and telling you that you can't have it. Then said either pay or leave. How rude. What kind of customer service is this? No manners on how to talk. I've travelled around the world but never come across such rude people in my entire life. Morroco is the worst country with no hospitality. Upon leaving we were promised to get breakfast early in the morning before departing for our flight. This wasn't provided. This time we wanted our way and said why haven't we got what we paid for. It was ok for you to take money beforehand but when it come to providing for the services which have been paid for you breached your contract. The only thing which was said is we can't do anything for you. That is all these people have done. No matter what you say to them nothing makes a different. It's a shame that we got ripped off and treated like dirt. Management pull your socks up otherwise your country will lose british tourists if this carries on.