ROBINSON Club Agadir

We had stayed at Robinson’s Agadir in March & June 2019. Both times I’d have to say the whole complex ran like an exquisite Swiss watch. Every component interacting & working together seamlessly. Alas this time, the “Watch” seemed to be in need of an annual service. Lots of little things were not so good, seemingly trivial but annoying all the same. For example the Lord of the Omelettes wasn’t there so the breakfast omelettes were always a bit burnt. Then a “Phantom” spoon stealer had 7pounced, leaving bewildered guests having to form search parties to find spoons for cereals or soups, which were always hidden in a corner. Then there was the issue with the salt. All the tables had a Pepper grinder but no salt & once again after having made a trek to find one, the salt was always damp. No one had thought to put rice inside to absorb the moisture. In short you couldn’t sit down without always getting up again. The meals themselves seemed to have less selection, but there was an absolute cornucopia of pastries to be gorged upon for those that love such things. Without going into great detail the whole complex was simply “less” than it was in March & June. I will gloss over the last event of our stay when the porter collected our luggage on his little golf buggy & we found to our dismay he’d put it on the wrong bus. Anyway it was solved very efficiently by the desk staff, so all turned out well. I will leave the last word with my son who had stayed previously at the Agadir Sofitel. He loved Robinson’s but had some issues with the drinks (he is a veteran of a famous 5 Star London hotel) I myself got the impression that some of the bar staff haven’t been informed that the guests are not being given drinks for “Free” they have paid for them in advance. This may be the cause of some of the slip shod & brusque service proffered by 1 or 2 of the bar staff. I also noticed there were no staff at any point offering drinks to people by the pools. This was not the situation before. Son of PC Growler speaks: “There appears to be a great deal of inconsistency with the content & presentation of the cocktails, a sign that the staff are not provided or do not follow a firm and consistent instruction regime with training together with a spec sheet for reminders for existing and new staff. In either case, any bar or hotel bar should have a manager who ensures that every cocktail is served in the same way. Unfortunately the recipes changed each time, there was often little or no ice, sometimes half the cup was foam and the other half liquid, garnish was provided only once, straws appeared on occasion and therefore taste and quality was highly variable. Given the amount of effort made in entertainment, food service, cleanliness, rooms and virtually all other areas in the hotel, the cocktails seemed to really stand out whereas in another hotel with more issues they would not. Fortunately, a single 30 minute training session with all bar staff and the management could plug this problem, being one of the only weak points of the hotel. Beyond that, all Robinson’s would need to do is remove the 'Orwellian' restriction levels on its WIFI so people could freely access 'highly controversial' sites like Ebay and a number of, 'god forbid', European Clothing Manufacturers! The final step would be to remove all passwords from the computers in reception so people can sit down and work without asking several reception staff who do not know the passwords either and then need to call the head of IT. If these computer and Wifi related issues were fixed during the same hour as the cocktail training, we are looking at a 30 minute turnaround. If asked to write another review after these changes, I would struggle to think of any real problems with the hotel and happily award a 5/5 rating.”

Had the most amazing week ever at this hotel. The location is beautiful, you can literally walk from the hotel on to the beach where there are plenty of sun beds free (there was no fighting over sun beds at all even by the pools.) The all inclusive was great, there pretty much wasn’t a time during the day you couldn’t get food, in the evenings you have so much choice for food and every night there are chefs making special dishes that look like they could be in a 5* restaurant. The entertainment was generally good, our favourite night was the poker night, the guy doing the black jack table was brilliant and really made the night! Saying that all of the staff were so so lovely, I’ve never been somewhere with such lovely members of staff they really did go above and beyond for all guests. I would 100% recommend this hotel, both me and my boyfriend really enjoyed it and genuinely could not fault it at all.