Melia Tortuga Beach Resort & Spa

We have just paid £950.00 each for a seven night all inclusive holiday at this 5 star hotel. The pictures and write up differ considerably from the actual hotel and facilities. The photos must be about 10 years old as the hotel really requires some TLC, cleaning and updating. The food is horrible and honestly looked like the spread from the ‘Iceland’ advert. The food was cold, really poor quality and came out of a tin or packet. The rep, where do I begin! She has just chased me down the corridor to inform me that she has withdrawn her service of acting as my rep. Well that’s really not going to be noticeable Kathryn! Apart from spending ages informing us of her anxiety issues, lack of sleep as had to iron some clothes for a passenger from Manchester who Tui had lost her suitcase. She was defensive, aggressive and wouldn’t listen to a word you had to say. As you were trying to say ‘ they wouldn’t serve breakfast’ she was already in your face saying they have staff off sick, they also have a new manager and no one likes them, wouldn’t you be upset and miserable? Or how about the food is really bad and you get ‘this is Africa you won’t get much choice, they have to import everything, your fee of £950, £800 was for the fuel on the plane. The grounds are poorly lit with cobble stones that are loose and not fixed. Anyone with mobility issues should avoid staying here. Rooms are quite big but lack attention to detail and quality furnishings. The bathroom has rust and mould in abundance, towels looks as though a cat has been playing games with it for sometime, beds are not comfortable with lumpy foam pillows and stained and holy sheets. Seriously, Tui what are you playing at. See the pictures and make your own minds up.

Excellent spacious Apartment very clean food very good with plenty of choices also four Restaurants to choose from our favourite being the OGrille the six of us really enjoyed our 2weeks holiday the spices Restaurant was a little too hot as don't think the air conditioning was working effectively. Had no problem getting a sunbed by the quiet pool but had to be up early for main pool so spent time in the quiet pool or on the beach nice quiet holiday for chilling out had a trip around the ISland booking through Kingsley on the beach well worth a try staff were excellent all over the hotel .Especially Wilson @the beach bar & our good friend William who was top class definitely a lovely place to stay 2 beers William please

We stayed over Xmas 2018 and had a great time, perfect hotel for young kids, food great and entertainment team really made the extra effort for the kids. Food was really first rate and the pool side restaurant excellent.