Melia Llana

Just returned from a two week visit. The room we had was of a good standard and kept spotlessly clean by the very cheerful and hard working maids. The staff in general were super cheerful and friendly. The resort itself was spotless. The evening entertainment was not for me but not a problem. The letdown for me was the food. I always found something to eat but most of the time the food was at best warm. A look on trip advisor before we came highlighted the problem with the wind so we dressed with that in mind. The Italian restaurant was nice but nothing special in my opinion. The one thing that amused me was the owner would wander in accompanied by two ‘goonns’ and the volume would go up or down depending on his mood most nights in the Azule bar. He did seem affable enough his bar his rules I guess. I feel I got what I paid for but I would not return. ONE BIG PROBLEM (nothing to do with the hotel whatsoever was THE ABSOLUTE SHAMBLES AT THE AIRPORT WHEREBY PEOPLE WHO HAD BOOKED SEATS WERE NOT ALLOCATED THEM FOR THE HOMEBOUND FLIGHTS. THE DESK STAFF WERE USELESS AND THE TUI REPS EVEN WORSE. ONCE WE BOARDED THE PLANE THE CREW IN THE END JUST TOLD PEOPLE TO SIT WHERE YOU WANT. TUI GET YOUR ACT TOGETHER!!!!!!!

Have just spent 1 week at this resort hotel, which is about a 20 minute drive from the airport. We were greeted by very helpful and efficient staff at Reception. Our ‘standard’ room was very spacious and spotlessly clean. The bed was enormous with crispy white bed linen. Bathrobes & slippers were provided and our toiletries were replenished daily. We were impressed with the lovely variety of food on offer for breakfast, lunch and dinner although we agree with some previous reviews that the hot options were ‘warm’ at best. Staff are plentiful around the whole resort and the ones we encountered were always friendly and attentive. There were plenty of sun beds available around the various swimming pools but we did notice that some were starting to be ‘reserved’ with towels by the middle of our stay - we suspect this increases in peak periods. There are more sun beds available on the lovely sandy white beach which the hotel backs onto. We were offered the upgrade to ‘The Level’ but we honestly don’t think it’s worth it. We didn’t see anyone in the tiny swim-up pools during the whole week and equally, those who were sunbathing in ‘The Level’ area came into the main area to use the pools. A note about the room safes: on arrival, we noticed the handle to our safe was broken. We spoke to Reception and were moved to a new room very efficiently. We couldn’t operate the safe in the new room and only when an engineer appeared did we realise that the operating instructions are incorrect! Where it states ‘clockwise’ it should read ‘anti clockwise’ and visa versa. We pointed this out to two lovely ladies at Reception but I’m not sure they fully understood. Finally on a disappointing note, I left an expensive sweater either in the Reception or the bar area near Reception as I was waiting to board the coach for departure. I telephoned the hotel as soon as I arrived at the airport but sadly it was not to be found. I followed up this up with an email from the airport (sent to reservations as it was the only address I could find) but to date I’ve had no response. This wouldn’t detract us from visiting the hotel again ........ we had a thoroughly relaxing holiday in lovely surroundings with very pleasant staff.