Zafiro Ca'n Picafort

We had a lovely holiday at Zafiro hotel. Our room was spacious and clean, we had a great view of the pools. We did try to upgrade to garden room but unfortunately they were all sold out. We will try to get them next time. Evening entertainment was great, our daughter really enjoyed herself, and even now two months on she sleeps with her 'Izzy' koala :) We had a self catering only, which was good as there are some nice restaurant within walking distance, we have tried food only once at the hotel pool restaurant and we weren't impressed. I would not recommend their 'Pizza' (I've put it in quotation marks as I wouldn't personally call it a pizza...)

Well the complex was lovely and the pools great. The self catering room however was not fit for purpose. We ended up having to spend more money on eating out. The socket came out of the wall when we un plugged the kettle and we saw sparks. The fridge wouldn't shut properly due to the seal being broken. The vent above the hob flew out towards me when I switched it in and the kettle wouldn't switch off meaning we had hot steam flowing from it and our only option was to pull out the plug which as mentioned also came out. We reported these things to reception and spoke to a few different staff members and did not once recieve an apology for the inconvenience. We spoke to a British woman who I believe was from the south of England and other native staff members. We reported things on four different occasions as they were happening and as the fridge never got fixed had reported that twice. Maintenance staff came to our room twice. The vent got pushed back in, the kettle did get replaced and the plug also got replaced. After a wait I might add. As mentioned the fridge did not get fixe kid and so we couldn't rely on keeping our food cold and as we had an baby this was imperative. We had to eat out more as we couldn't use the very small and basic kitchen. So we complained to jet 2 holidays who sent us the attached correspondence. Either the hotelier has lied or the reception staff complaint recording system doesn't work. But as we didn't take photos for evidence we will not get compensation and the hotel gets away with having dangerous appliances. (We had trust these things would be rectified accordingly so didn't take photos. It wasn't also too dangerous to stop and take photos of a steaming kettle and a broken plug that was sparking) So our word has not been taken and we have been made to feel like liars. Our holiday was affected by this which was a shame as the resort and pools were lovely.

This is a really good hotel. All the staff were friendly, helpful and efficient. The surroundings are spacious. The rooms are pleasant and comfortable. The bed is awesome!! The buffet was as good as those kind of restaurants can be. Each night had different options. The breakfast is consistent which is all you can ask for. The pools were all good. Plenty for kids to do. The USP being the bubble of course. We all loved it. Would recommend the place and would consider going back again.