Hotel Aqualux Spa & Suite

Just returned from our trip to the Aqualux hotel which was booked through TUI for the special occasion of my wife’s 40th and my eldest sons who is due to turn 21 in September. We arrived on the early flight from Manchester to the hotel about 11 am. We were greeted with great warmth by Valentina and had a nice glass of Prosecco before heading into town for a look around and some lunch. The hotel took my mobile number should the room become available before the 3 pm check in time which was a nice touch. We returned at 14:45 and luckily the room was made available for us, however on entering the room I thought there must have been a mistake as it was quite small. As our two boys 20 and 13 were with us I had thought we had a family room which was a separate bedroom with a living area but this was not the case. We had paid a lot of money and didn’t think the room justified the price paid. I must admit I was rather deflating to see my wife and kids so disappointed which meant I needed to act on it. I went back down to reception and explained to one of the staff my situation. I asked if there was any alternative solutions to the room we had as I had put it on my requests through TUI for a pool facing room and explained about the special occasion birthdays we were celebrating. This information clearly had not reached the hotel. I have to say that Valentina in reception was fantastic about it. She said to me that she will help me sort something out. She did say that I should speak with TUI also to explain the situation which I did. Speaking with TUI did not get me anywhere they said that I had booked that room and that was that. I had booked it online though I honestly thought I’d booked a family room so the mistake was partly mine but they just didn’t want to help out in any way. They said they would speak to the hotel but I didn’t hold much hope in all honestly. I returned to reception and Valentina had finished her shift but had passed all of the information over to Alessia who said she would do her best to try and find the best solution for my family. I asked what types of room she had available to suit the money we had paid. She explained that unfortunately they had no family rooms available though there was a garden suite available. She explained that there would be a surcharge for the upgrade but would do her best to make it reasonable. She said how much and I asked to see the room to make sure I was happy before committing to it. My wife was in the other room at this point wondering what the hell was going on !! . The guy in reception ( forgot his name) showed me the room and it was amazing . I had made my mind up I was going to pay the extra to secure the room . On returning to the reception Alessia was ready waiting though as I was speaking I believe it was the manager ( I think Sara ?) pulled her to the back office for a chat. At this point I thought the room I had just booked had been double booked or something so was fearing the worse. When she returned she actually informed me that there would be a further reduction to the already reduced supplement. Having been up Since 3 am and feeling tired and emotionally drained I told Alessia that she had just made our Holiday. I could not thank all of the reception staff enough, they all were so understanding of how I wanted it to be special for my family and they showed they really cared. I was truly touched. Anyhow the hotel is superb, pools fantastic , grounds are amazing . We were half board and were amazed at the standard of food we had . For Breakfast we had so much choice and the evening meals were so delicious with a great choice . My youngest son who doesn’t usually try new things was now eating sword fish and squid and really enjoying it. Puddings are to die for also . The location of the hotel is perfect for strolling into the town and we made sure we went every evening to try and burn off some calories after dinner. I do feel I have to give a special mention to waiter Silvio and our waitress Madelena who looked after us the whole time.They made time for us all and we had some laughs together usually at the youngest sons expense. 😀. I must say that all staff at the hotel are pleasant professional and very hard working. The standards set are very high and you can see that. I’ve stayed in lots of so called 4 or 5 star hotels over the years but I have to say that this beats anything I have ever stayed in before. When I checked out I told Alessia that we had the best family holiday we’ve ever had and explained it was all down to your wonderful staff. Words cannot express how happy and special you made us feel throughout the week. We will never forget what you have done for us and hopefully we will return one day to stay at your beautiful hotel. Thanks again Vinny & family North Wales

The hotel surprised me positively. Its location is better than I had previously realized, just a few minutes to downtown Bardolino. Services at the hotel are very good and breakfast varied. The staff was very friendly and helpful. The only minor disadvantage was that some of the guests would reserve sun loungers and not use them.