Hotel Aqualux Spa & Suite

Nice hotel, big luxury rooms, well equipped. Good food and service. Nice dinner we had here with a group of 40 persons. Meeting room also good, despite the lack of daylight. Only a few walking minutes away from the toen centre and Lake Garda.

We chose this hotel for our short 3 day family trip because of the location and photos - of the pool mainly that looked perfect for our kids to spend time after the parks during the day. The first issue came up at booking - two rooms were booked through hotel and the third through Booking.com and this one came out 250 EUR MORE for 2 nights. Actually 300 more, but the 25 EUR per night was for pool view. We expected to see a different room for the difference, but no, same room and same amenities, same meal plan, same payment (prepaid)...just a little unfair price policy from the hotel. They of course tried to lie to us and say it is the fault of Booking...but I work with booking for over 10 years and know how it works quite well, so being lied to in my face by the front office manager was truly rude. She actually said the 300 EUR difference is for the pool view? And on the Booking and even on their web site, the difference for pool view is 25 EUR per night, that she did admit after seeing that I know what I am talking about. To make it worse, the room that was paid more (actually 753 EUR for 2 nights for a couple and a 4 yr old kid) had full bathroom of ants, which we did adress at the check out (saw them before dinner on the second night) but the tall lady with long hair, bad english and a fake smile really did not even blink to this very serious issue. Not even a sorry. But she did laugh quite a lot, I guess thinking that it is hospitality just to laugh at customers? In the morning before arrival, the ants came to the other room as well from our group. This was not adressed to the FO in any way looking for discoints, just not to put new guests there today untill the issue is cleared. But no, no understanding from the laughing lady. And one more issue - the Air Conditioning in the room is not working. The laughing lady laughs that they do not turn on the AC on the rooms untill May????? Seriously, no Air Con in the room that you paid 370 EUR per night in a 4s hotel? It was so hot in the room that we slept with the doors opened. On the low first floor, with balconies just next to each other and without a fence, and in front of the parking lot - public one. Me alone with 2 kids in the room, did not feel quite safe. And of course, as the cars started coming in the morning, it became noisy and we all woke uo quite too early for a vacation wake up. The other HUGE issue is that they advertise the hotel with their pools, on booking it says that they have the kids pool. And really not even today I cannot find the info on their web site through which I booked about the silly rule "no kids at the pool after 17", its the type of fraud where they put some important info in fine prints...so after a whole day in MovieLand, the kids are all excited to go to the pool and the laughing lady at the FO (the same one) says that noooo...hotel law...I did make a bit of a scene as we have traveled a lot for a couple of days if kids fun..only after making a scene she did bring one only nice and professional lady at the hotel, and she allowed us to the pool with kids only for that day. And the specialty restaurant...full? With 2 tables...we ask them untill you are opened...22.30, but take last reservations at 21? Waiters do not want to put tables together...went to the other restaurant the one where the breakfast is...great staff...but the food was sub par. The place did look lovley but would not return again.

We have stayed here twice and looking forward to our third stay this year (2019). Lovely relaxing hotel, ideal for couples. If you have young children it will not suite you, there are no ball games, inflatables etc allowed in the pools. This is a Spa Hotel, people choose it for the relaxing quiet surroundings. Just a short 10min walk away is Bardolino town with loads of restaurants, bars, shops along with the picturesque port and quayside on the shores of Lake Garda. Breakfast is plentiful, a huge range of produce is on offer. Rooms are spacious & comfortable with everything you need for a wonderful stay. The one and only downside, the reserving of sunbeds mainly by the older generation who get up early, put their towels on the sunbeds then dissappear for hours! This needs to be seriously addressed.