TUI app terms and conditions

TUI is a trading name of TUI UK Limited, part of the TUI AG Group of Companies. Registered Office of TUI UK Limited: Wigmore House, Wigmore Lane, Luton, LU2 9TN. Registered in England and Wales (Number 2830117).

Please note that the TUI UK Ltd Terms and Conditions and the 'Terms and Conditions – Website Use' for the website also applies to the TUI app, please click here for further information.

Your holiday details are updated every 24 hours, changes to your booking may not be shown on the TUI app until after this time. Some changes, such as an accommodation amendment, may take up to 7 days to show within the TUI app.

Flight times are subject to change. Your anticipated flight times will be shown on the My Flight Details page two weeks before you’re due to fly.

Supply of product and services

Please click here for TUI's Terms and Conditions for the supply of third party Product and Services.

Our third party Product and Services may be subject to specific third party Terms and Conditions, where TUI UK Ltd is acting as an agent. Click on the specific link(s) for further details.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. Please also refer to the TUI UK Ltd Privacy Policy.

The prices quoted are correct from the time you log into the TUI app and are subject to change and subject to availability.

Foreign Exchange rates are provided by First Rate Exchange. These rates are updated daily and are subject to change at any time. The rates shown are typical exchange rates and may not reflect the exchange rates available in a TUI retail store.

Local weather forecasts are provided by

Telephone call charges

Lines are open 7 days a week for calls to 0203 451 2688.

TUI Travel Buddy

Text requests for additional information from TUI Travel Buddy will be charged at £1 plus your standard operator or roaming charges. This service is not for use in an emergency and is not currently available for holidays to the Americas or Caribbean. All information provided by TUI Travel Buddy was correct at time of research. The activities, attractions and services highlighted by TUI Travel Buddy may be operated or provided by a 3rd party not under the control of TUI. In such instances TUI cannot accept responsibility for any deficiency in service or for any loss suffered as a result. Text STOP to 80247 to deactivate the service at anytime.