Air Carrier Liability of TUI Airways Limited

Disclaimer: This is a notice required by Regulation (EC) No.2027/97 (as amended by Regulation (EC) No 889/2002). This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montreal Convention, and it does not form part of the contract between the carrier(s) and you. The notice is inaccurate in stating that for damages up to 151,880 SDRs the air carrier cannot contest claims for compensation. Under the Regulation and the Montreal Convention the position is as follows: for damages up to 151,880 SDRs in respect of death or bodily injury caused by an accident on board the aircraft or during embarking or disembarking, the carrier cannot exclude or limit its liability except where there is contributory negligence. All SDR amounts in this document have been adjusted in line with the legal increases effective December 2024.

This information notice summarises the liability rules applied by UK air carriers.

There are no financial limits to the liability for passenger injury or death. For damages up to 151,880 SDRs (approximately £157,300; EUR 189,800) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs (approximately £17,200; EUR 19,800).

In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 6,303 SDRs (approximately £6,500; EUR 7,900).

In case of baggage delays, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,519 SDRs (approximately £1,600; EUR 1,900).

The air carrier is liable for destruction, loss or damage to baggage up to 1,519 SDRs (approximately £1,600; EUR 1,900). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage the carrier is liable only if at fault.

A passenger can benefit from a higher liability limit by making a special declaration at the latest at the check-in and by paying a supplementary fee.

If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger’s disposal.

If the air carrier actually performing the flight is not the same as the contracting carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date that the aircraft ought to have arrived.

The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the United Kingdom by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002).