Silver Sands Hideaway

We had a terrible stay at Silver Sands Hideaway on our last trip to Goa and definitely won't be staying here again. The only positives were the size of the rooms, location and the house cleaning staff. It was all down hill from there, power cuts every 30-40 mins throughout the day in the sweltering heat was just plain horrible. To top it all off, we were stranded in the elevator for around 5 mins during one of these power outages. The generators were of no use, as it would take 5 mins to start up every time. The receptionist needs to be well trained to answer guests. For every question asked to him, the response was "You need to check with the hotel manager" Breakfast buffet was forgettable. We didn't bother going there after our first day. Overall the hotel needs to make a lot of improvements to meet the basic standards of their guests. We stayed in this hotel from 22nd to 24th May 2019.

My wife and I have stayed in this hotel every year for the last 4 years and have on return to the UK posted excellent reviews on trip advisor, as our previous experience of this hotel had been excellent hence our returning three times after our first stay. However this time things were quite different. Since our last trip for some reason virtually the whole of the previous staff had been replaced.ack of interest in the job. The hotel itself was looking very jaded although the manager assured us that a full refurbishment is imminent. We had several issues which were not particularly major but the lack of attention and solution made them irritating and annoying, for instance a faulty sliding wardrobe door which was very difficult to open we reported 5 times, it was finally repaired on the next to last day of our 28 night stay. The hotel is in an area that is inundated with dogs which bark and howl virtually 24 hours a day meaning we had many sleepless nights. Probably the worst of the annoyances was the noise made by children of other guests. During March the Indian schools break for the holidays and although we find the Indian people to be in the main friendly sociable people,some of them do not bother what their children are doing in the case of our hotel children were allowed to run around the landings and general area's shouting and screaming until in some cases 11 o clock at night. It is with regret that we will not stay in this hotel again. We know that we were not the only people to complain about the noise and the TUI rep said many people who had like us had become repeat customer's had informed him they would not be returning to the Silver Sands Hideaway. A pity that such a good hotel has been allowed to reach this position. A.J McManus

We stayed at the silver sands hideaway from 10/24 February had room 15 balcony to swimming pool the staff were lovely and nothing was to much for them ,would recommend this lovely hotel very clean and not far from the beach, has a lovely pool and sun beds ,cleaned daily. Just wanted to say thankyou to all the staff for our lovely stay, hope to see u next year .