What do I do if I have a complaint whilst on holiday?

We want your holiday to be everything you expect it to be, so if something isn't as you expected it to be please contact us - be sure to have your booking reference number to hand. 

Whilst you're away you can contact us 24/7 by Phone, Text Message or via the TUI app - we also offer a rep service at some of our hotels.

Call +442038303111 - calls from abroad will be charged at international rates
Text 80247 - text messages are charged at your standard network rate

If you would like to make a complaint whilst on holiday, in the first instance please speak to a TUI Rep to assist in resolving your complaint. If you still want to submit a complaint whilst on holiday, please click here to complete your feedback form 

If you haven't already, download the TUI app https://www.tui.co.uk/destinations/info/my-tui-app