Club Marvy

Myself and my husband stayed between the 21st and 28th September. We travelled for my 30th birthday celebrations. Upon arrival we were kindly directed to reception and given our all inclusive bands a map and information about where to get late night food (arrived at 11pm) we were then directed to a buggy and transported to our room. We stayed in the adult only bungalows. The room was impeccably clean spacious and came with lots of added extras. The bed was positioned directly facing the balcony looking out onto the amazing sea view!! The resort is spread across a large area giving you the option to be placed in many different locations every day. We tried all pools and slides our favourite was the infinity pool !! The views are so lovely we got some brilliant pictures. We tried all the a la cart restaurants and all were great with fabulous service. Along with the main restaurant which always had lots of food to choose from, including live cooking stations which is the first time I’ve seen this done at all inclusive restaurant. The resort has a number of bars to choose from during the day and night we loved a stroll to the pier in the evening for drink and on the chilly nights the staff kindly brought blankets to keep you warm! Just one of the many extra touches that make this a 5*. The evening entertainment was great it created a chilled boho atmosphere which was exactly what we were looking for. Lots of very talented singers and musicians not your usual all inclusive cheesy acts. The hotel in general was impeccably clean modern and always well presented. All the staff worked hard to keep you well fed drinks topped up and fully entertained. My personal opinion is this resort is best suited to couples and families with younger children, we have 4 children who didn't travel with us this time but I don’t think their would of been enough to keep them entertained during the evening if they had of. I would rate this hotel as 5* and would return again as a couple. Brilliant holiday many thanks club marvy

We picked this hotel with my wife for being together just two of us for the weekend. We saw it on instagram. We thought it was elegant and a premium hotel. Jazz music also affected our decision. Everything started with the start. We parked our car in front of the hotel but nobody came for our luggage. When we arrived the reception only one person was helping the customers and we’ve waited a long time. Receptionist never looked at us while talking and he gave some orders and some junk( towel card etc); and then with a golf car they sent us to lady called Selin that gives information about hotel. When we arrived she also never looked at us; she was talking with other customers; and staff around us had never offered a seat to sit and never asked what we are waiting for. I tried to catch her eyes because i was tired but i couldn’t; so i interrupted her and asked how can we get to our room. She scolded me and said she was finishing. When she finished with the others she looked at us and said to have a seat to tell us about the hotel. We replied that we want to get to our room but she said no; i will buy you a champagne( of course it was a cheap sparkling white wine). Anyway at last we arrived our room. The room was ok but not elegant. There was sea view from the balcony. There were pillows and bed coverlet with full of dust on bed that you can not see in premium hotels. (Why do you put that things on bed; dont you know that it is not a sign of regularity; it is a sign of cheapness. )Whatever we put our swimsuits on and we made our way to the beach. At entrance there was a cheap and dirty table that has brown coloured beach towels on it and we took our towels; there were no staff there and nobody asked for our towel cards. We looked for a place to sit but every beach chair had that brown towel on it. There were not enough people to fill all of the seats so we looked for a staff to help us. There were guys rushing around and everybody was yelling and calling them for to serve them. Soon a guy appeared and we asked him if he can find a place for us. He answered very rude. He told us how can he find if we couldn’t. There was a lady sitting on a table looking at a computer screen; she also never looked at us and ignored us; she pretended that she was very busy; probably she was playing solitaire or etc. Let me tell you about my beach experience in real elegant and premium hotels. The staff are always looking for people that took their stuff from the chairs and after they left , the staff reform and clean the place for new costomers. When you get to beach or anywhere in the hotel immediately a staff appears and asks if she or he can help you. In this hotel opposite happpens. The staff are very unhappy and rude to you. Also the beach and the sea of the hotel is extremely banal. Even in Ozdere there are lots of better beaches and bays. If you think whole aegean coast in Turkiye this hotels bay comes one of the last. Believe me , i live in İzmir. After all of those happened we got back our room and called the lady in charge and asked her if they can find us a place in the beach. She offered us a place in front of the bar without umbrella. I asked if they can find an umbrella at least but she said no. She told us to go to swimming pool. I got angry and told her to give our money back if they don’ t want to serve us and she accepted surprisingly. She told us to go to reception and there they will pay back to our credit card. They did not help us to carry our luggage to reception; we carried our luggage by walking and they did not offer golf car even staff saw us walking and climbing with our luggage; so they punished us i guess. When we arrived reception the receptionist was busy again and a lady was telling him to change their room angrily. Soon another receptionist came and she made the process paying back to our credit card and i took the reciept in the photo that you see; it was weekend so i had to wait to get the money in my account but they stopped the process some how and did not pay our money back. After waiting a few days i called the hotel and talked a man called Adem that told he was in charge. He said that they will pay your money back but again they did not. I asked my bank what to do and they cancelled my credit card for security and told me to fiil a form and according to form they will get in touch with the hotel. Our situation is different but i feel responsible for WARNING everybody that plan to make early reservation to this hotel to be sure that their MONEY is GUARANTEED if any problem happens. (Our generation is lucky to have tripadvisor and others) We saw this hotel on instagram but i was shocked when i see their position in trip advisor. We travel a lot and this was our worst experience. I guess the people made positive comments have never been in a premium, elegant hotel if their comments are true; of course this is only my opinion. Anyway this hotels management is pathetic to think that they are premium; everything was wrong in that hotel. You cannot be elegant with only jazz music. I thought about Storyville, New Orleans; that never had an elegant place but whole atmosphere full of jazz music; and wished to get in past in time to be there and feel the friendly, kind, jazzy atmosphere even if they were not elegant and they dont have a claim to be premium. Last word; stay away from this awful place not to ruin your holliday.

Absolutely amazing place....we don’t usually ever return to a place....as it is a big world out there!......but we did as we knew just how good this place is and we were in need of some R&R. We knew we wouldn’t be disappointed and we weren’t!...stayed in the adults only this time and we would highly recommend it for guaranteed views and the breakfast alone.