Pegasos Royal

Returned back home the end of August after 11 nights at Pegasos Royal. The hotel isn't a 4*, I'd personally say it's 2/3*. I am spoilt though as normally we stay in the Hilton or shangri la - proper 5* hotels but went with family who booked here. The hotel is clean, the staff couldn't do enough for us and it's right on the beach but it just wasn't for us. I'd give the staff 5* The beach bar isn't really a bar it only provides water and beer, other than ice cream there is no where other than the buffet restaurant to get food so if you're around the pool or beach you have to get ready to go to the restaurant for a snack or lunch. It would be ideal with they provided some kind of food/snacks in the bars. We changed room three times due to the doors not closing properly and we had our two young daughters with us. They offered us a 4th room but the people in there before had clearly ignored the smoking signs and smoked cigarettes and cigars, it stunk! My dad isn't very steady on his feet and found it very difficult to get into the pool, there are steps that go down into the pool but have no handles for support and the water is very deep. If you aren't lucky enough to get beds around the children's pool (if you have kids) then be prepared with arms bands etc., our girls who are 5yrs couldn't touch the floor. Pools were nice and cool, not freezing like other places we had been which was nice. We were having to get up at 6am every morning to put towels out, and most of the people who had their towels down wouldn't be around the pool until the afternoon. The hotel staff should clear the towels. Towels are provided but only once a day so no going to change the damp or sandy towels until the next day. No WIFI unless you buy it. It's free in reception but the service is terrible. We paid for a week just to have contact with siblings back home and even paying for it was touch and go if you could connected. Kids play area/club - my husband took our girls and they were told it was for Russians only and to go to the English one down a bit and it was closed! You are given different colored wrist bands from whatever country you are from which we've never experienced anywhere else in the world. Some of the shows are in Russian. We had one rude Russian tell us to move from our seats... You have to stand your ground but they all start talking about you in their language. Entertainment isn't great either, the first couple of shows where OK but then were pretty much the same with different people. There are bars around the road which we went to a couple of times for a change of scenery and we ate out a couple of times because the food ends up tasting the same in the hotel. We went to the a la carte restaurants and the food wasn't great the buffet food was better especially the Turkish might. The buffet had different themed nights but again it got very repetitive. The ice cream station dotted around the complex and serviced between 11am - 6pm. Kids loved it. There was another ice cream area that done milkshakes and donuts but you have to pay for them. You have to pay for freshly squeezed OJ as well. Actually anything that was nicer you had to pay for included branded drinks. Hair dryers in the room are rubbish. You have to pay for the iron and ironing board but if you speak to management they will give it to you for nothing and that goes for the minibar, our was stacked once a day but that's because we were happy with the issues with had with our room. We wouldn't return but made the best of our holiday - Tui have compensated us for the rudeness of the Russians. The hotel manager and his team couldn't do enough for us and they really did to try and make things better for us during our stay.

Highly recommend this hotel. We stayed for 2 weeks with our 9 yr old son. From the moment you get off the coach you are made to feel so welcome. We arrived early hours of the morning and there was water in the fridge, a light snack and a lovely design in flowers on the bed. The place is immaculate, there are so many staff keeping the place clean throughout the day and all appeared to be very happy, they couldn't do enough for you. The entertainment team for the pool kept everyone busy and had lots of fun with games throughout the day.They were very good at including everyone whiched helped people to make friends. Water fitness and water polo were brilliant. The daytime bar staff and ice cream staff were very friendly and attentive. The night time bar staff were also brilliant and remembered every night what everyone wanted. The food was excellent and so much choice, well presented and cooked from fresh in front of you. The restaurant waiter staff were fantastic and reserved a well presented table scattered with petals overlooking the sea every evening, very attentive and friendly, always there to help. The rooms were always clean to a high standard. The slides and pools were well maintained and so many lifeguards making sure everyone was safe. The beach was clean and so close to the pool are, just less than a minutes walk away with beach bar. The hotel manager was very friendly and always making sure you were happy, he was always there whenever you needed him, he would tell us about the night time entertainment or where to go on day excursions, the staff really went the extra mile to make sure everyone has a fantastic experience. There were shops and other services such as spa, gym, watersports which were also brilliant. There is even a doctor and dentist on site. We had the option to keep our room for a late check out which was good. We couldn't have asked for more from our holiday and have met some lovely friends too, we would definitely recommend this hotel, we WILL be back! Thank you to all the staff for giving us great memories.