Panoramica Heights

The hotel is elevated, but it’s clear when booking, so those who complain after the fact really only had to look at a few reviews to know what to expect. Taxis are 5/6 euros each way to be dropped right into the heart of bars and restaurants so that’s no big deal and still meant a big saving on the cost of the trip even with the taxi fares. Views are great, but some rooms don’t benefit and are blocked by other rooms, so specify your sea view if you want one! Lots of pool space and beds and generally clean. The room was clean on arrival but the cleaning throughout wasn’t the best, towels were a bit questionable and sometimes they seemed to refold them even though I had popped them on the floor to be changed (they have enviro saving policies on re use of towels n bedding which is great, but they seemed to decide themselves when to change them anyway, even after we followed the instructions for changing them) Beds are pretty firm and pillows aren’t great but they give us a couple of extra ones when we asked. Every possible extra is chargeable or needs deposits...safe, air con, TV. Shop on site is super handy and well stocked, reasonably priced and had good opening hours. Strange that there was no late snack bar or entertainment, particularly as people would probably like to stay around in the evenings sometimes, they seem to have missed a trick! Staff were not particularly helpful, there is no assistance to get your cases to and from your room, which is fine for us, but older guests or guests with small kids, pushchairs and cases might struggle as the site itself is hilly and with stairs. I also requested to keep the room at the end of the stay (only for an extra 1.5 hours so we could get the morning breakfast and sun for a while) but they point blank refused and said impossible, we are sold out. To be honest, I thought this was absolute rubbish, there was no way it was fully booked and even if it was, what difference would an extra hour or 2 have made? I was happy to pay, I didn’t want it for free. For such a large complex and if it was fully booked, reception only ever has one person there so you always seemed to wait ages, on checking out, the women basically served me while serving someone else and was also in the phone at the same time. Just lack of customer care really. Just very impersonal and sometimes comes across as rude or indifferent. All in all, not the worst, pretty basic but certainly no interaction with staff to make you feel at home!

having read the reviews of the hotel i was a bit wary of what to expect, we were dropped of at the hotel and were driven to reception we would not have liked to walk it. Reception was good and the receptionist was pleasant and helpful safe key 15euros and 10euros deposit do not bother hiring tv remote it can be changed by hand also the air con can be operated by hand.The restaurant was to my mind good I enjoyed all the meals i had there and there is a microwave if you want heat your food a bit more and also a sign that says the staff will warm your food up, there was a good variety of food the apartment was big the bathroom was good and the maid service was good with clean towels and bedding changed when we wanted, if you have mobility problems this place is probably not for you all in all we enjoyed our stay there ps the onsite supermarket is very good iwould gladly use this hotel again