Secrets Lanzarote Resort & Spa

6 of us ladies ranging from 18-60yrs stayed here for 3 nights and we enjoyed our overall experience. The majority of us had never travelled so it’s hard to know what to expect of a 5* hotel. The local area was nice and quiet and a short walk to the marina where there’s shops and bars. However there’s no sandy beaches close by. Our main positives include *Champagne on arrival *Cold dinner made specially for us as we arrived late evening *Lovely helpful staff (aside from 1 or 2) *Large sea view rooms when we only booked mountain *Excellent quality and choice of food in the main buffet restaurant A few negatives- +We knew the hotel was undergoing renovations however having only one restaurant and 1 bar open we quite disappointing. Plus it was too noisy (due to renovations) to sit round any of the other pools apart from the main one. And the spa was full for treatments. +Our room electric kept tripping so we couldn’t get ready one evening however they quickly rectified this and sent us a bottle of complimentary cava. +The music round the pool was repeated daily and even played on an evening after the entertainment which got VERY annoying. Or joke was calling it ‘Tesco music’. They wouldn’t change it but understand they had to think of the other guests etc. I think there is so much more to experience and enjoy once the renovations are finished and it might be worth giving the hotel another 5* chance. Unfortunately I think there will be some further negative reviews in this period due to the renovations and limited access to other bars and restaurants. It may have been better to shut the hotel down before any work started to maintain the good reviews. Thank you for a nice stay overall.

The Hotel has wonderful amenities, the staff are very helpful. In particular Gemma, Jacob at the Restaurant, whilst at Reception Inma and Isabel proved to be very helpful. We were there on our honeymoon and found the whole experience very relaxing. Its set in a lovely location near Puerto Calero, by the coastline. We understand the hotel is undergoing a renovation and look forward to seeing the transformation and hope to go back in the near futire.

I actually blame the travel agent (DOUGLAS TRAVEL, CORK, IRELAND) more than the resort for sending us to the worst hotel I have ever stayed in my whole life. FOR YOUR OWN HEALTH AND WELLBEING DO NOT BOOK THIS HOTEL. IF YOU HAVE BOOKED, CANCEL IMMEDIATELY BECAUSE YOU WILL BE DEVASTATED!! Hotel Room; Arrived at hotel and checked in. When we got to the hotel room we saw that the toilet, bath, shower and balcony were filthy. While the room did have the sea view that we had paid extra for, it was merely a side sea view which was also very disappointing. We rang the reception and highlighted our issues about the condition of the room. Reception Staff said they would send someone up to the room. Nobody turned up so we went down to reception to speak to the staff again! We were allocated another room - same poor quality. We accepted the room due to frustration with the room change and tiredness after our long trip. However the condition of the room was a constant cause of upset throughout the whole holiday. (SEE PHOTOS) Hotel Facilities - We booked and paid for the All Inclusive option as we believed there would be numerous dining options to chose from during our stay. Lanz Beach Cocktail Bar was CLOSED! (SEE PHOTOS ATTACHED) Restaurant La Caleta was CLOSED! We asked about booking La Caleta restaurant for Friday evening and we were very surprised to hear that it was closed but we were told to try again the next week. We tried to book the restaurant again but we were told that it was closed and would not be open before our departure. Construction Works; We heard loud cutting noises and drilling from our room. This continued throughout the day. As we walked through the hotel we saw construction work taking place. We were not informed that there would be any construction work taking place in the hotel during our stay. (SEE PHOTOS) The hotel management will try to defend itself against this mail but do not be fooled..the photos speak for themselves!