Secrets Lanzarote Resort & Spa

This was our 7th year visiting the hotel, but our first visit since it had become Secrets. We have kept returning because we love the location of the hotel and the staff have always made us feel very welcome, but now the hotel is even better than it was before! The bedrooms have been beautifully renovated, including the A/C which was pretty woeful before and the TV is now huge and has several English channels. There is a great new gym. The pools are now ‘heated’ (ok, not freezing!)but they are now at a temperature that you can actually swim in them which you would have been very reluctant to do previously! There are more restaurants to choose from and the quality of the food was great with plenty of choice. When staying on an all inclusive basis before, we have been largely limited to eating in the buffet, which can get a bit boring, so it was great to have more a la carte options this year. The staff, as usual, were always friendly and helpful even although it was evident they were working very long hours. I think there are some areas that could do with more staff but I guess it will take a bit of time to see how to best distribute everyone. Having only been open around 3 weeks prior to our visit, it was probably to be expected that there would be some glitches along the way. One that we experienced, was confusion amongst staff as to what was and wasn’t included in all inclusive (unlimited experience) and preferred club and also what restaurants were and weren’t open on any particular evening. I’m sure thus will all get worked out in the ongoing transition. All in all, we had a great, relaxing holiday, loved the changes and upgrades to the hotel, and can’t wait to come back again!

My wife and I Stayed at Secrets December 2019 and were amazed at the standard of the newly re-furnished hotel, exceptionally friendly staff and the welcome at the reception when we arrived, we were greeted with a glass of Prosecco and a wet towel to refresh after a long flight from Glasgow. The experience made us feel very special so much so that we Plan to return very soon. We usually go to a 4* plus hotel in Tenerife which we have visited for many years however Secrets Lanzarote is now our favoured Hotel. This hotel is definitely 5 star plus & has exceeded our expectations. Cannot wait to return end of February 2020.

The room is simply amazing, perfectly clean and with everything in order. Every body here is so lovable and always helpful. In the restaurant the food is delicious and the waiters so kind. I participated also at the dance lesson made by the two entertainers, Fabian and Emanuel, and I just need to say that was so professional and funny at the same time, great job guys!