BlueBay Lanzarote

Just returned from a week in the Blue Bay with my wife and two children and I must say I am surprised by the glowing reviews. I would not recommend this hotel to anyone and wish I'd seen a review beforehand which reflected my experience. Pros: Restaurant and Bar Staff excellent Cons: Entertainment appalling from Morning to Night. Cockroaches in room but told this is normal. Bacon and Sausages for breakfast the lowest quality imaginable. 30 songs playlist everyday on a mono speaker covering the whole resort. Evening entertainment in a stuffy room worse than any caravan site I've visited. Problem seems to stem from owners having no interest in hotel over than squeezing margin, had to pay 25 euros for safe, 30 euros for an iron, 16 euros for english channels on TV, 80 euros for sunbed towels. Staff seemed demoralised and disinterested but deserve a medal for sticking at it. I guess some people not needing entertainment or quality food would appreciate this but to us it was dire and a complete holiday fun sponge.

Currently waiting for our airport transfer from the Bluebay hotel, a great family all-inclusive hotel. I should say from the outset that working in hospitality, I’m not overly critical because I recognise how difficult it is to maintain a positive experience 24 hours a day, 7 days a week but the Bluebay certainly strive to do that for guests, mainly due to the friendly and accommodating staff. Immediately impressed by the clean and spacious apartment; maids service the rooms 6 days a week and cleanliness throughout the hotel is generally very good. The food was of a decent standard, fairly typical fare aimed at British holidaymakers and there was always plenty of choice at most mealtimes. Probably the first time our 10yr old has eaten 3 meals a day with nary a complaint. Drinks are mostly self-service (beer, wine and soft drinks) with plenty of staff on duty at the bar in the evenings. The friendly staff are definitely what makes the Bluebay. Nothing seemed too much trouble and their attitude was excellent, from reception to waiting staff and bar staff. The only niggle I have is more to do with other holidaymakers rather than the hotel. The hotel policy is to remove towels from sun beds if people attempt to ‘reserve’ them but unfortunately this didn’t happen. Dumping their towels in the pool might be a radical solution but it would discourage the selfish from monopolising the sun beds. Overall a great holiday. Definitely recommend the Bluebay if you’re looking at a family holiday in Lanzarote. We’ll be back.

Just returned from a 7 night stay at the blue bay. All in all the hotel is ok, food was fine, drinks good, room spacious and clean. Couple niggles. Firstly the mattress in our room was very hard i ended up using the sofa cushion as a mattress topper. I personally found the pool to be very cold and lastly when it rained on the Saturday our room leaked and we was on the ground floor (sorry forgot to mention this when we checked out). Would stay again for sure. Big shout out to Rafiel who seats people at breakfast, lunch and dinner alway made my toddler and daughter smile and all the other staff that made our holiday so enjoyable.