Albatros Family

The staff are extremely rude and unhelpful, I have read some of the reviews and the way whoever is replying to the negative ones proves that exactly. The hotel said we didn’t have a booking even though booking.com confirmed it and after half an hour of arguing they agreed it was their mistake. We were then sent off to our room with no apology, when we went into the room it had not been cleaned and looked like people were still in it. Seems like the staff haven’t got a clue what they’re doing or what customer service is. Finally got to a clean room, the bathrooms smell and it is very dated. The worst part is the noise, you can hear every footstep from above and all the staff banging doors and trolleys constantly in the corridors. I don’t know if they were doing refurbishments above us but it was as if someone was constantly dragging furniture around without any consideration for the fact there was guests in the room below. Didn’t have one good nights sleep the entire time and the bar wasn’t open as advertised. Only good point was the location.

Stayed here for 3 nights end of October with my 3 teenagers before our stay at hotel portaventura...only paid 282 euros for half board with a sea view room what amazing value for money that was. The room was like a self contained apartment with a lovely separate kitchen with all we needed and more and was spotlessly clean and got about 5 English channels on tv including ITV and bbc lols we ve never had that on holiday before ever bonus!! The pool area is really tidy with lovely flowers everywhere we didn’t t get great weather so didn’t t use this area but felt the pool water and I’m sure it’s heated another bonus!! 2 mins walk to 2 lovely beaches and just 10 mins walk on a lovely boardwalk to main beach in salou ..perfect location...but what truly surpassed all expectations for me with this hotel was the restaurant..the food is amazing quality and choice for such a low price and the staff are very attentive to your every need we were so impressed with both breakfast and evening meal ..the best food we had in all our 10 day holiday..we will definitely return to this hotel in high season to appreciate all surrounding areas and lovely beaches can t wait😎.

Rooms nice and big, plenty of space for clothes. Staff very friendly. Everywhere nice and clean. Fresh towels and housekeeping in every day. Great sea view over the building. We ate out mostly but we did have one evening meal, nice but we prefer our evening meals warmer. Breakfast was great, bacon, sausages, omelets, beans, fruits etc. Lots of options and choices. Drinks by pool good, slushes and ice cream. The only negative unfortunately was the SUN LOUNGERS!!!!!!! OMG uncomfortable back hurt! No wonder not many people stuck around to buy drinks by the pool. Please review the loungers, you may find people will stay around the pool more. A lot of people were moaning about it! But that was my only negative. Thank you to all the staff for being so plesent to talk to and smiling and friendlyness.